Booking Team Assistant

6 months ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

PREVIOUS APPLICANTS NEED NOT APPLY

Outpatient Booking Assistant
- 37.5 Hours Per Week.

1 x Full Time

An exciting opportunity has arisen to join our Booking Team at Queen Elizabeth Hospital Outpatients department, we are looking for highly motivated, organised, enthusiastic people to join us.

You will be a key member of the Booking Team responsible for the referral management and booking of Outpatient appointments using the Trusts PAS and the NHS Electronic Referral System.

It is essential that you are organised, ability to prioritise own workload and work well under pressure. You will need to have previous experience of NHS Bookings and knowledge of 18 week RTT rules. Applicants must have a keen eye to detail and a willingness to learn.

The post holder will be one of a team of booking service assistants who will to provide a first class one-stop shop appointments service for elective care to: GPs, Healthcare professionals, patients and their representatives. They will work within a team making appointments, arranging outpatient appointments and dealing with all correspondence. This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the areas.

As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to outpatient appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust.

When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To ensure the smooth running of the main outpatients appointments office and provide an efficient service by ensuring outpatient appointments are dealt with in keeping with the Department of Health’s guidelines concerning wait-times.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

PREVIOUS APPLICANTS NEED NOT APPLY

**Post Title**: Booking Service Assistant

**Grade**: Band 3

**Hours**: 37.5 hours per week

**Department**: Allied Clinical Services

**Responsible to**: Outpatient Manager

**Accountable to**: Outpatient Service Manager

Main Purpose of Post

The post holder will be one of a team of booking service assistants who will to provide a first class one-stop shop appointments service for elective care to: GPs, Healthcare professionals, patients and their representatives. They will work within a team making appointments, arranging outpatient appointments and dealing with all correspondence. This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the areas.

As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to outpatient appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust.

When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To ensure the smooth running of the main outpatients appointments office and provide an efficient service by ensuring outpatient appointments are dealt with in keeping with the Department of Health’s guidelines concerning wait-times.

Main

**Responsibilities**:

- Book outpatient appointments using the Trust PAS systems, generating the appropriate outpatient appointment letter.
- Dealing with Outpatient appointment queries, cancel and reschedule outpatient appointments, update patient demographic details, clarifying

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