Booking Team Assistant

5 months ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

PREVIOUS APPLICANTS NEED NOT APPLY

Outpatient Booking Assistant
- 37.5 Hours Per Week.

1 x Full Time

An exciting opportunity has arisen to join our Booking Team at Queen Elizabeth Hospital Outpatients department, we are looking for highly motivated, organised, enthusiastic people to join us.

You will be a key member of the Booking Team responsible for the referral management and booking of Outpatient appointments using the Trusts PAS and the NHS Electronic Referral System.

It is essential that you are organised, ability to prioritise own workload and work well under pressure. You will need to have previous experience of NHS Bookings and knowledge of 18 week RTT rules. Applicants must have a keen eye to detail and a willingness to learn.

The post holder will be one of a team of booking service assistants who will to provide a first class one-stop shop appointments service for elective care to: GPs, Healthcare professionals, patients and their representatives. They will work within a team making appointments, arranging outpatient appointments and dealing with all correspondence. This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the areas.

As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to outpatient appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust.

When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To ensure the smooth running of the main outpatients appointments office and provide an efficient service by ensuring outpatient appointments are dealt with in keeping with the Department of Health’s guidelines concerning wait-times.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

PREVIOUS APPLICANTS NEED NOT APPLY

**Post Title**: Booking Service Assistant

**Grade**: Band 3

**Hours**: 37.5 hours per week

**Department**: Allied Clinical Services

**Responsible to**: Outpatient Manager

**Accountable to**: Outpatient Service Manager

Main Purpose of Post

The post holder will be one of a team of booking service assistants who will to provide a first class one-stop shop appointments service for elective care to: GPs, Healthcare professionals, patients and their representatives. They will work within a team making appointments, arranging outpatient appointments and dealing with all correspondence. This involves a comprehensive knowledge of the different departments within the Trust and who is responsible for the areas.

As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to outpatient appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust.

When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To ensure the smooth running of the main outpatients appointments office and provide an efficient service by ensuring outpatient appointments are dealt with in keeping with the Department of Health’s guidelines concerning wait-times.

Main

**Responsibilities**:

- Book outpatient appointments using the Trust PAS systems, generating the appropriate outpatient appointment letter.
- Dealing with Outpatient appointment queries, cancel and reschedule outpatient appointments, update patient demographic details, clarifying

  • Booking Team Assistant Apprentice

    5 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY Outpatient Booking Assistant Apprentice An exciting opportunity has arisen to join our Booking Team at Queen Elizabeth Hospital Outpatients department as an apprentice, we are looking for highly motivated, organised, enthusiastic people to join us. You will be a key member of the Booking Team responsible for the referral...

  • Booking Team Assistant Apprentice

    5 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY Outpatient Booking Assistant Apprentice An exciting opportunity has arisen to join our Booking Team at Queen Elizabeth Hospital Outpatients department as an apprentice, we are looking for highly motivated, organised, enthusiastic people to join us. You will be a key member of the Booking Team responsible for the referral...

  • Booking Team Assistant Apprentice

    5 months ago

    London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY Outpatient Booking Assistant Apprentice An exciting opportunity has arisen to join our Booking Team at Queen Elizabeth Hospital Outpatients department as an apprentice, we are looking for highly motivated, organised, enthusiastic people to join us. You will be a key member of the Booking Team responsible for the referral...

  • Senior Financial Services Proposition Designer

    2 months ago

    London, Greater London, United Kingdom Booking Full time

    About the RoleWe are seeking a highly skilled Senior Financial Services Proposition Designer to join our FinTech division in Amsterdam and London. As a key member of our team, you will be responsible for conceptualizing and crafting new financial service proposals that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and Design...

  • Senior Financial Services Proposition Designer

    4 weeks ago

    London, Greater London, United Kingdom Booking Full time

    About the RoleWe are seeking a highly skilled Senior Financial Services Proposition Designer to join our FinTech division in Amsterdam and London. As a key member of our team, you will be responsible for conceptualizing and crafting new financial service proposals that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and Design...

  • Senior Payroll Manager

    2 months ago

    London, Greater London, United Kingdom Booking Full time

    Job Summary:We are seeking a highly experienced and skilled Head of Global Payroll to join our team at Booking. As a key member of our People Services department, you will be responsible for designing, deploying, and governing our global payroll operating model, strategy, and service standards.Key Responsibilities:Design and implement global payroll...

  • Senior Payroll Manager

    2 months ago

    London, Greater London, United Kingdom Booking Full time

    Job Summary:We are seeking a highly experienced and skilled Head of Global Payroll to join our team at Booking. As a key member of our People Services department, you will be responsible for designing, deploying, and governing our global payroll operating model, strategy, and service standards.Key Responsibilities:Design and implement global payroll...

  • Head of Global Payroll Operations

    2 months ago

    London, Greater London, United Kingdom Booking Full time

    Job Summary:We are seeking a highly experienced and skilled Global Payroll Leader to join our team at Booking. As the Head of Global Payroll Operations, you will be responsible for designing, deploying, and governing the global payroll operating model, strategy, and service standards.Key Responsibilities:Develop and implement global payroll operating models,...

  • Head of Global Payroll Operations

    2 months ago

    London, Greater London, United Kingdom Booking Full time

    Job Summary:We are seeking a highly experienced and skilled Global Payroll Leader to join our team at Booking. As the Head of Global Payroll Operations, you will be responsible for designing, deploying, and governing the global payroll operating model, strategy, and service standards.Key Responsibilities:Develop and implement global payroll operating models,...

  • Global Payroll Leader

    2 months ago

    London, Greater London, United Kingdom Booking Full time

    Job Summary:We are seeking a highly experienced and skilled Global Payroll Leader to join our team at Booking. As the Head of Global Payroll Operations, you will be responsible for designing, deploying, and governing the global payroll operating model, strategy, and service standards.Key Responsibilities:Develop and implement global payroll operating models,...

  • Global Payroll Leader

    2 months ago

    London, Greater London, United Kingdom Booking Full time

    Job Summary:We are seeking a highly experienced and skilled Global Payroll Leader to join our team at Booking. As the Head of Global Payroll Operations, you will be responsible for designing, deploying, and governing the global payroll operating model, strategy, and service standards.Key Responsibilities:Develop and implement global payroll operating models,...

  • Assistant, Books

    5 months ago

    London, United Kingdom Endeavor Full time

    Who We Are: WME is a leading entertainment agency representing the world’s greatest artists, content creators and talent across books, digital media, fashion, film, food, music, sports, television and theater. Named one of Fast Company’s Most Innovative Companies, WME is a subsidiary of Endeavor, a global sports and entertainment company. Endeavor is a...

  • Senior Site Reliability Engineer

    1 month ago

    London, Greater London, United Kingdom Booking Full time

    About the RoleWe're seeking a skilled Senior Monitoring Site Reliability Engineer to join our team at Booking. As a key member of our Technology department, you'll play a crucial role in ensuring the stability, scalability, and reliability of our systems.Key ResponsibilitiesDesign, develop, and implement systems software to improve system performance and...

  • Senior Site Reliability Engineer

    1 month ago

    London, Greater London, United Kingdom Booking Full time

    About the RoleWe're seeking a skilled Senior Monitoring Site Reliability Engineer to join our team at Booking. As a key member of our Technology department, you'll play a crucial role in ensuring the stability, scalability, and reliability of our systems.Key ResponsibilitiesDesign, develop, and implement systems software to improve system performance and...

  • Patient Booking Assistant

    5 months ago

    London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

    **Job**: Patient Booking Assistant - Administrative and Clerical Band 3 **37.5 hours a week, routine working hours**: 7.5 hours between 08:00 - 20:00 Mon-Fri and 09:00 - 17:00 weekends. We are looking for a responsible, enthusiastic, flexible and self-motivated individual to work as part of the appointment booking team with some reception duties in this...

  • Global Payroll Strategist

    1 month ago

    London, Greater London, United Kingdom Booking Full time

    Job Title: Head of Global PayrollAbout the Role:We are seeking a highly experienced and skilled Head of Global Payroll to lead our global payroll team and drive the design, deployment, and governance of our global payroll operating model. As a key member of our People Services team, you will be responsible for ensuring the compliant execution of end-to-end...

  • Global Payroll Strategist

    1 month ago

    London, Greater London, United Kingdom Booking Full time

    Job Title: Head of Global PayrollAbout the Role:We are seeking a highly experienced and skilled Head of Global Payroll to lead our global payroll team and drive the design, deployment, and governance of our global payroll operating model. As a key member of our People Services team, you will be responsible for ensuring the compliant execution of end-to-end...

  • Head of Global Payroll Operations

    1 month ago

    London, Greater London, United Kingdom Booking Full time

    Job Title: Head of Global PayrollAbout the Role:We are seeking an experienced and strategic leader to head our global payroll function. As the Head of Global Payroll, you will be responsible for designing, deploying, and governing the global payroll operating model, strategy, and service standards.Key Responsibilities:Develop and implement a global payroll...

  • Head of Global Payroll Operations

    1 month ago

    London, Greater London, United Kingdom Booking Full time

    Job Title: Head of Global PayrollAbout the Role:We are seeking an experienced and strategic leader to head our global payroll function. As the Head of Global Payroll, you will be responsible for designing, deploying, and governing the global payroll operating model, strategy, and service standards.Key Responsibilities:Develop and implement a global payroll...

  • Publicity Assistant, Children's Books

    3 weeks ago

    London, Greater London, United Kingdom Bloomsbury Publishing plc Full time

    About the RoleWe are seeking a highly organized and detail-oriented Publicity Assistant to join our Children's Books team at Bloomsbury Publishing plc. As a key member of the team, you will provide administrative support to the Publicity Director and assist with the planning and execution of publicity campaigns for our children's books.Key...