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Service Assistant

3 months ago

Solihull, United Kingdom National Trust Full time

As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.

**Contract duration**:Fixed term contract until 31-Oct-2024

**Hours**: 37.5 hours per week including every weekend and bank holidays.

What it's like to work here:Reporting to Assistant Welcome Manager you’ll be part of a team of 10 Welcome staff working at both Packwood and Baddesley Clinton.

What you'll be doing:Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with an enthusiasm for delivering great customer service and a keen interest in learning about visitor operations.

Who we're looking forWe'd love to hear from you if you're:

- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 31/10/24)