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IT Service Coordinator

2 months ago

Solihull, Solihull, United Kingdom James Adams Full time

Position: IT Support Specialist

James Adams is seeking a skilled and motivated IT Support Specialist to join our dynamic team in the financial services industry. This role presents a fantastic opportunity to become part of a dedicated IT support unit focused on delivering outstanding technical assistance and service quality.

Role Summary:

As an IT Support Specialist, you will play a crucial role in providing essential technical assistance to our growing operations. Your contributions will be vital in ensuring the efficient resolution of IT-related challenges, fostering high levels of customer satisfaction, and enhancing the overall productivity of the IT support team.

Key Duties:

  • Deliver first-line support for IT incidents and service requests through various communication channels.
  • Identify and resolve hardware, software, and network issues pertinent to the financial services sector.
  • Document and manage all incidents and service requests in the IT service management platform.
  • Refer complex issues to second-line support or appropriate teams as required.
  • Track and follow up on pending tickets to guarantee timely resolutions.
  • Maintain comprehensive and precise documentation of support procedures and solutions.
  • Assist in the installation and configuration of IT equipment for new employees.
  • Provide exceptional customer service by conveying technical solutions in an accessible manner.
  • Engage in continuous improvement initiatives to enhance service delivery.

Qualifications and Competencies:

  • Demonstrated experience in a service desk or technical support capacity.
  • Strong understanding of Windows operating systems, Microsoft Office Suite, and fundamental networking principles.
  • Familiarity with IT service management tools (e.g., ServiceNow, JIRA).
  • Experience within the financial services sector is advantageous.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Capacity to work independently and collaboratively in a fast-paced environment.
  • ITIL Foundation certification is a plus.