Application Support Lead
3 months ago
We're working with a software house based in both **Edinburgh and Glasgow** that are working with growing number of well-known clients across finance. As a result, they've been** growing really quickly**, 50% in the last 5 years
They are looking for a **Lead Application Support Analyst** to help their team that works around the clock. This also a great opportunity if you're looking to advance your career and step into a supervisory role.
As a Lead, you will play a pivotal role in ensuring operational excellence within their support team. You'll handle incidents, make sure they meet their service goals, and keep their customers happy. Plus, you'll be the go-to person for any escalations and will coach the team to improve their performance.
Some desirable skills include:
- Excellent communicator
- Experience in service desk operations and ticket management.
- Scripting skills in PowerShell/Bash.
- Experience with Azure Active Directory and/or Windows Server 201x
- System administration experience
- Knowledge of ITIL principles
You'll need to be able to travel to their offices in Glasgow or Edinburgh since they work on a hybrid-basis. However, they do have **really inviting and modern offices** which makes it all worthwhile
They do have some really strong benefits too which include:
- ** Private medical insurance**:
- 34 days of holiday, including 8 public holidays
- ** Bonus scheme**:
- Extensive** access to learning **and development platforms
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