Change Partner

3 months ago

Reading, United Kingdom Primark Full time

**Change Partner - Channels**

Our Transformation teams are right at the heart of what we do. Surrounded by some of the best Transformation specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

Primark has an updated business strategy called “Primark 2030 - The Next Chapter” with significant financial ambition over the next 6 years to double our revenue through LFL and space, increase our operating profit margin and reduce our cost as a % of sales. Whilst doing this we need to continue to focus on our colleagues, customers, the planet and evolving regulatory landscape.

Given the breadth of our business and scale of our transformation, we will organise our Transformation team around three domains:

- Channels focus on end-to-end customer journey, engage to sell, to delight and surprise customers with inventive experiences and a power brand.
- Commercials deliver the full lifecycle of order to receipt/ concept to store and the capability to support Primark growth ambitions.
- Enterprise teams enable the business to scale operations efficiently while reinforcing Primark DNA through leading colleague experiences and ESG programmes.

The business is seeking to recruit an experienced Change Partner to support the planning, driving, and governing of the transformation agenda within their respective domain.

**What You’ll Get**
The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

Some of our benefits are:

- 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
- Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
- Primark Perks - Discounts with some local partner business to our offices

**What You’ll Do**:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

- Support the development and implementation of a comprehensive transformation strategy for the respective domain you are partnered with.
- Support the Change Leads in the preparation and delivery of the Change Pipeline planning process for your domain
- Work in conjunction with strategic planning functions (Portfolio Team, plus functional planning teams e.g. Technology Portfolio and Retail Ops) to advise on impact of multiple projects across the colleagues and business
- Provide guidance to the programme change team on the strategies directive of the project
- Review Change strategic plan and materials to ensure the approach aligns with the business direction and other initiatives.
- Embrace our culture of change across Primark using data, models, frameworks, tools and innovative techniques.
- Working with business stakeholders, create and refine change management strategies aligned to strategic transformation priorities, their communities (i.e., functions in their domain) and business needs.
- Working with the Change Lead and business stakeholders to create and refine change management approaches and plans aligned to key projects and business needs.
- Prepare summaries and analyse specific challenges, change context, climate and capacity to implement and adopt new ways of working.
- Partner collaboratively with P&C (and others) to ensure alignment across communications, operational training and delivery.

**What You’ll Bring**
Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

- For the Channels role, this expertise must include a deep knowledge of at least two of the following business functions:

- Retail store management & group retail operations, International Expansion, Marketing & Brand, Digital, E-Commerce, Customer Service & Support
- Key business capabilities include: Front of Store Operations, Payments, Customer Intelligence, Loyalty & Rewards, Campaign Mgt, New Business Development, New Market Entry.
- As this is a partnering role, you must be someone that can influence without authority and engage with leaders at all levels of the

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

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