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Senior Claims Investigator

2 months ago

London Borough of Islington, United Kingdom NHBC Full time

Overview:
**Salary**:£55,000 - £58,000 up to 10% bonus per annum plus company car.

**Regional Allowance**:Up to £7,500 depending on location

**Working Location**: Southeast of England
**Closing Date**:15/03/2024
**Employment Type**:Full Time, Permanent

**Based from Home, this role is field based where travel is required around the South East of England. Ad hoc travel requirements to the Milton Keynes Head Office will be required for team meetings and training.**

We have an internal opportunity for a Senior Claims Investigator within our Claims team in the vibrant South East where you'll be at the forefront of resolving homeowner/builder disputes, conducting meticulous repair scope reviews, delving into recovery cases, and spearheading initiatives to reduce complaints and leakage on claims.

**What we offer**:

- 27 days annual leave (plus bank holidays) and a holiday purchase scheme
- Generous pension scheme, with an employer contribution of up to 10.5%
- Life Assurance (x4 salary)
- Subsidised private medical insurance
- Cycle to Work scheme
- Employee discounts platform, including gym discounts
- 24/7 employee assistance programme supporting your mental wellbeing
- 2 days volunteer leave
- Equalised maternity, paternity, adoption leave and pay for all new parents
- Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions

**Responsibilities**:
**What you’ll be doing**
- Setting the investigation strategy on Claims that are not suitable for a standard investigation - working with the Complex and Technical Claims, as necessary and setting strategies where required.
- Ensure consistency on validation by undertaking QA checks on desktop assessments, reports and accompanied visits with CIs with a focus on consistency and outcomes that reduce delays.
- Resolve complaints with a strong focus and early resolution (particularly around complaints on validity).
- Provide feedback and recommendations for training needs, product development, etc from root cause analysis of complaints.
- Analysis of failed repair data to work towards ‘first-time fix’ outcomes.
- Provide support to the RD group on claims queries and work collaboratively with RDs on builder performance.
- Other tasks and projects commensurate with the seniority of the role, ie, participate as directed in working groups, special projects, cross-department committees.
- A strong understanding of the whole Claims Process with an ability to analyse data to identify key areas for improvement.
- Enthusiastic, self-motivated and possess excellent negotiating influencing and diplomacy skills when engaged with both internal and external customers. Able to communicate complex technical and policy details in basic terms to Homeowners and Builders.
- Proven experience in housebuilding or insurance assessment/investigation
- Sound knowledge of Building Regulations, NHBC Standards and policies, construction techniques and the potential causes of defects
- Good knowledge of investigation methodology with a disciplined, structured approach to diagnosis

Qualifications:
**Education and Qualifications**
- A relevant technical construction-related qualification.
- Corporate membership of a related professional body such as RICS, CIOB - desirable.

**Why you should join us**

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk** flexible working**.

***

**Your future with us**

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

**Our inclusive culture**

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.