Motor Claims Fraud Investigator

3 months ago

London, United Kingdom marshmallow Full time

**About Marshmallow**:
We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

**How we work**:
We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

**The Claims Fraud Team**:
We defend Marshmallow against fraudulent activity and help protect the company Fraudulent claims can result in us losing money, which can drive up the premium prices for all of the other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone. We’re looking for a Claims Fraud Investigator to play a key part in making sure that we deliver a top service for our customers.

**What you’ll be doing**:

- Reviewing new fraud referrals and conducting investigations
- Where concerns are identified, monitoring developments and directing the next steps in the handling process to achieve a cost-efficient conclusion with mínimal financial impact on the company
- Identifying opportunities to amend our processes, tools or product to faster spot fraud and protect both the company and innocent customers
- Helping junior members of the team with guidance and support

**What we're looking for from you**:

- Familiarity with managing a portfolio of Suspected Fraud Claims from start to finish
- Experience of sending repudiations and decline letters whilst being confident in actioning any disputes regarding final claim outcome decisions.
- A strong understanding of the different types of Motor Claims Fraud
- Experience in making commercial decisions when investigating a claim
- Experience with claims that feature personal injury, credit hire and litigation
- Experience with Scottish claims is desirable

**How you’ll do it**:

- You are organised and can be relied upon to get things done
- You have an investigative mindset with strong attention to detail and accuracy
- You enjoy working in a high growth environment and are adaptable to change
- You make good judgements and can work under pressure
- You are a self-starter who likes to take ownership
- You will be open to feedback and will be comfortable delivering feedback for continuous improvement

**Perks of the job**:

- ** Flexible working** - Spend one-two days a week with your team in our new collaborative London office.
- ** Competitive bonus scheme** - designed to reward and recognise high performance
- **Flexible benefits budget -** £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things _you w_ant. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes
- **Sabbatical Leave -** Get a 4-week fully paid sabbatical after being with us for 4 years
- **Work From Anywhe

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