Motor - Concierge Claims Handler

3 months ago


Isle of Wight, United Kingdom Concierge Claims Management Limited Full time

**Are you looking for a career with an excellent company that offers superb training and growth with the company? This expanding company is looking for a Concierge Claims Handler to join their office in Southport, offering great benefits that include 20 days holiday plus bank holidays, an excellent pension scheme and excellent working conditions.**

**About the role**:
This is a permanent position for a full time role and full training will be provided, aiding continual development over time. Working as a Concierge Claims Handler you will be:

- Liaising with insurance brokers, clients, other departments and external suppliers
- Taking calls from clients and brokers on behalf of policy holders
- Dealing with replacement vehicle hire enquiries following a non-fault motor accident
- Investigating liability and allegations to determine fault
- Taking all details of the incident over the telephone
- Requesting vehicle repair authority and liaising with client's regarding vehicle total loss
- Arranging hire vehicles to suit the client's needs
- Liaising with respective parties in relation to hire settlement

**Skills and Experience required**:

- Dealing with motor claims and or vehicle hire: 1 year minimum
- Office-based admin or customer service role
- Excellent phone manner
- Attention to detail
- Experience using Proclaim software (preferred)
- Minimum of 5 GCSEs Grade A-C (or equivalent) including English and Maths
- Skills in Word and Excel are essential
- Confident with excellent communication skills
- Quick learner keen to develop a career
- Looking for a role with excellent career prospects and training

**About the Benefits**:

- A salary of up to £24,000 OTE depending on experience
- Bonus scheme
- 20 days holiday plus bank holidays
- Pension scheme
- Excellent prospects
- Staff functions and events

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person


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