Claims Handler

3 months ago

City of London, United Kingdom St Giles Group Full time
Join our dynamic and collaborative Claims team as a Motor Claims Handler
12 Month Fixed Term Contract
The Role: Claims Handler
We have an exciting opportunity for an experienced Commercial Insurance Claims Handler to join our Claims Team based in our London office. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave and presenting claims MI. 
This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.
  
As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects.
 
Responsibilities: 
Providing excellent customer service in all aspects of the job
Taking incoming calls and directing to the correct claim’s handler
Logging and Handling of Buildings, Engineering, Public Liability, D&O or Professional Indemnity claims
Taking new claims information from managing agent or resident and assigning claims reference
Logging new claims on Circus and handing over initial information to claims handlers
chasing additional information or insurance companies for updates
Learning the basics of what is covered under a buildings or engineering claim
Be the main point of contact for clients notifying claims and seeing the claim through to settlement. 
Ensuring the client is kept informed of claim progress 
Flagging up any suspicious claims to the Branch Manager 
Providing accurate claims statistics to the account handlers in a timely manner
Keeping accurate computer records filed in the agreed manner
Questioning insurance company decisions which appear incorrect
Reporting any complaints to the Branch Manager immediately
 
Experience:
You will have claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures
You will be passionate about the delivery of exceptional customer service experience applying TCF and KYC methodologies
Being able to use MS Excel, MS word and Outlook
You will be highly organised and have great time management
You will have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker along with a high level of attention to detail
You will have excellent communication skills both verbally and written
Further information
  As well as a competitive salary we offer the following benefits -
Hybrid working with 3 days in the office and 2 days WFH
Competitive holiday allowance with the annual option to buy additional days 
Death in Service benefit of x4 salary
Company pension scheme
Parking at the office
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes 
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. 
 
Why Work For Us?
We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. 
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
REF-(Apply online only)

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