Customer Operations Executive
7 months ago
**About us**
Unyfi provides tailored cost management solutions to businesses in three areas; energy procurement, merchant services (card payments) and waste management.
We introduce and offer a better way to source and manage business services. Running a business is hard work, but keeping a business running shouldn’t be. The way businesses services are sourced and managed can have a significant impact on businesses running costs, environmental impact and their time. Handling this can be a frustrating process, and this is where we come in.
Unyfi exists to support businesses through every step of the procurement process. This means finding the right suppliers, tailored plans and exclusive rates across multiple essential business services. We side with businesses, offering expertise to make procurement a better experience.
**Role Summary**
The individual will have the opportunity to join an ever growing, close-knit and supportive team and will benefit from a competitive starting salary, a social office and great career progression. Due to recent company growth, an opportunity has arisen for a motivated and ambitious Customer Operations Executive to join our team in central Bristol.
**Job description**
Key duties include (not limited to):
- Management of on-boarding new clients
- Communicate with clients and team members in a professional manner
- Uphold phone etiquette standards when interacting with internal and external stakeholders
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Provide administrative support to various departments
- Capturing customer information correctly in our purpose-built in-house CRM system
- Liasing with the sales team to support revenue growth and retention
- Developing and maintaining standard operating procedures for common situations.
- Ad hoc office duties when needed
**Essential Skills / Abilities**:
- 1-3 year’s experience in operations or customer service.
- Excellent verbal and written communication skills - must nurture relationships with suppliers
- Must be diligent and detail oriented - “eye for detail”
- A proactive individual who is prepared to challenge and improve internal processes
- Experience in upselling products or services is advantageous
This is a full time, permanent role based in Bristol. 37.5 hrs per week.
Hours are 9:00 - 17:00
**Start date: ASAP**
**Benefits**
- 30 days (plus bank holidays) of annual leave, 32 days of leave once completed 3 years service
- Company pension plan
- Small Team (14), growing quickly
- Frequent company trips, meals etc.
- Company Life Insurance policy
- Private Medical Insurance after 1 years service
Pay: £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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