Customer Service Administrator

3 months ago


Rotherham, United Kingdom Essential Recruitment Full time

Are you looking to make a career change in the new year? An exciting opportunity has arisen to work as a Customer Service Administrator for a small friendly company based in Goldthorpe._
- _

**Details and Benefits**:

- Monday to Friday, 8.30am - 5pm _(40 hours per week)_
- Up to 25k per annum DOE
- Long term position
- Free parking
- Cycle to work scheme
- Enhanced company pension scheme
- Company Events

**Duties**:

- Logging all jobs and assigning them SLAs
- Coordinating incoming jobs both planned and reactive
- Handling incoming calls and dealing with queries on a case by case basis
- Responding to/validating tickets raised and seeing them through to completion
- Tracking the progress of tickets and queries to ensure they are all handled in a timely manner
- Logging all communications on a bespoke internal database
- Report and escalate any SLA breaches
- Verifying Engineer timesheets
- On boarding new clients and customers onto a small internal database
- Booking installation works in with Site Managers using online scheduling system
- Engagement with project delivery team and subcontractors to ensure timely completing of projects

**Requirements**:

- Must be able to prioritise workload and development of work schedules
- You must be able to manage your time effectively and work to deadlines
- Previous experience operating a technical service desk would be advantageous/
- Must be able to work independently and able to solve problems, as and when required
- Maintaining customer and client working relationships
- This vacancy is being advertised by Essential Recruitment (A recruitment business)_



  • Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Customer Service Administrator. As a Customer Service Administrator you will assist new and...


  • Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Customer Service Administrator. As a Customer Service Administrator you will assist new and...


  • Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Customer Service Administrator. As a Customer Service Administrator you will assist new and...

  • Sales Administrator

    3 months ago


    Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Sales Administrator. As a Sales Administrator you will assist new and existing customers with...


  • Rotherham, United Kingdom Dace Print Ltd Full time

    We are looking for an enthusiastic committed person for office administration and customer service to join our existing team. Office duties will include: Order processing ,invoicing ,filing and general office administration. It is essential to have good IT skills Good written and oral communication skills Able to work independently and part of a...

  • Service Administrator

    3 months ago


    Rotherham, United Kingdom Reflex Systems Limited Full time

    **About us**: **Main Duties**: - Provide Administrative support to the department. - Answer phone calls and respond to customer enquiries in a professional and friendly manner. - Schedule service visits and dispatch engineers as needed. - Monitor service activity and ensure timely responses. - Scheduling preventative maintenance visits - Maintain accurate...

  • Account Coordinator

    3 months ago


    Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Account Coordinator. As an Account Coordinator for assisting new and existing customers with...

  • Service Administrator

    3 months ago


    Rotherham, United Kingdom Marsden Weighing Machine Group Full time

    **About us** Marsden Weighing Machine Group has a 90 year history of selling a wide range of weighing machine products into the NHS, residential care and industry both in the UK and overseas. With a family run feel to the business and with fresh private equity investment for growth we are looking for hard working people who enjoy the challenge of a varied...

  • Account Coordinator

    3 months ago


    Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Account Coordinator. As an Account Coordinator for assisting new and existing customers with...

  • Account Coordinator

    3 months ago


    Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Account Coordinator. As an Account Coordinator for assisting new and existing customers with...


  • Rotherham, United Kingdom David Hallam (Maintenance) Ltd Full time

    Responsibilities: - Be first point of contact whether this be visitors or telephone enquiries, screen calls, redirect and take messages. Generally, create a welcoming environment - General office duties, typing, proofreading, creating and maintain spreadsheets, filing photocopying etc. - Accounting - sales ledger work in several different formats including...

  • Account Coordinator

    3 months ago


    Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Account Coordinator. As an Account Coordinator for assisting new and existing customers with...


  • Rotherham, United Kingdom Al Mubarak Umrah Service limited Full time

    Job Overview: We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the financial services industry. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time position based in our...


  • Rotherham, United Kingdom Chase and Holland Full time

    **Customer Care Administrator - Rotherham - £23,000 - £25,000** Chase & Holland are pleased to be working with a rapidly growing leading global manufacturer in the Rotherham area. Due to the significant growth they are looking to recruit an enthusiastic Customer Care Administrator to join their friendly team. The business is on track to substantially...


  • Rotherham, United Kingdom rope & sling specialists ltd Full time

    **Customer Support/Administrator - Rotherham Depot** **Starting Salary £23, 608 p.a. (DOE)** RSS - Rope and Sling Specialists Ltd are a national company in the field of lifting equipment engineering. We provide all industry sectors with a complete service for all their lifting equipment needs, we ensure they are supported, safe and compliant. The RSS...

  • Service Administrator

    3 months ago


    Rotherham, United Kingdom WASHCO Full time

    We are excited to offer you an opportunity to join our team as a Service Administrator at our Rotherham branch. We are looking for a person who can grow in their role and career with us through continued training and development. **What does the role include?** - Creating a ‘Wow’ moment for every customer that you communicate with. Keeping customers...


  • Rotherham, Rotherham, United Kingdom Adecco Full time

    Role: Customer Sales AdministratorSalary: 24, ,000Location: RotherhamOur client, a leading distributor in Rotherham, is seeking a motivated Customer Sales Administrator to join their dynamic team.In this role, you will be responsible for receiving incoming sales enquiries, processing orders, and delivering outstanding customer service. If you thrive in a...


  • Rotherham, United Kingdom Worksop Dolphins Swimming Club Full time

    We are recruiting for a **Customer Service Advisor** based in **Rotherham**. This is for a Key Working company. This is a full-time permanent role. **Customer Service Advisor** Key Responsibilities: - Carry out the directions of the Customer Services Manager and the Internal Sales Manager. - Work effectively with Business Development Manager to deliver...


  • Rotherham, United Kingdom Levantina Group Full time

    Levantina Group, multinational leader in the extraction, processing and sales of Natural and Sintered Stone, with nearly 1000 employees in 5 countries and customers in the main world markets, in a diverse and professional environment, we are looking for a new member to join us as **Customer Service** in our branch in Rotherham, UK. The job's **purpose** is...


  • Rotherham, United Kingdom Pearson Full time

    Assessment & Qualifications has been a pioneer in the computer-based testing industry for decades, delivering more than 19 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. Our mission is to deliver high-stakes exams that help industries advance their professions and safeguard their...