Front of House Team Member

6 months ago

MoretonInMarsh, United Kingdom Bamford Collection Full time

**THE BAMFORD COLLECTION IS A GROUP** **OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING** **AND NURTURING PEOPLE AND PLANET.**

**ABOUT THE ROLE**

Reporting directly to the Spa Manager, you will be required to greet all clients and ensure they receive a 5 star service. You will need to learn and maintain a high level of product knowledge to proactively engage with clients and achieve sales targets. You will also be responsible for maintaining a high standard of cleanliness. You will follow the Bamford philosophy to the highest professional standard.

**RESPONSIBILITIES**
- Strive to deliver 5-star service and communication, maintaining a professional and warm manner at all contact points with our members (greeting every member with good morning and good afternoon, introducing yourself by name)
- Fully leading the guest journey, offering members a feeling of general well-being and assisting with their every need
- Ensure all guests are aware of amendment or cancellation booking policies
- Report any guest feedback or complaints immediately to management
- Supporting your Front of House team in completing the ‘Daily Task’ list as directed by Management
- Cash management including opening and closing tills, and taking cash to the required area at the end of every shift - following all SOP’s
- Overseeing the retail area including stock management, visual merchandising support
- Take a positive and proactive approach to all incentives, as set by management, to drive revenue
- Assist with events when required, in terms of organisation, hosting, and retailing

**SKILLS YOU WILL BRING**
- Knowledge of a booking system is preferable
- High standards and a passion for exceeding customer expectations
- You will be a customer service professional, have a positive and bubbly personality and have a natural flair for luxury service delivery
- Ability to demonstrate and instil exceptional customer service standards.
- Excellent communication skills and confidence in dealing with issues, escalating to the relevant manager if required.
- A strong eye for detail.
- A proactive approach to your work
- Ability to work well under pressure
- A high level of written and spoken English is essential.
- Personal appearance is to be of a very high standard at all times.

**PERKS & BENEFITS**
- Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a

charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we

contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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