Front of House Administrator

2 months ago

Barrow in Furness, United Kingdom CV-Library Full time

Front of House Administrator (Technical Coordinator)
6 Months
Barrow - Portland Walk
£16.50p/hr PAYE + Holidays
Inside IR35

I am looking for a customer focused Front of House Administrator to work in a busy Recruitment Hub with a strong administrative background for BAE Systems in Barrow-in-Furness.

This role is a part-time role working 20 hours a week, the working hours are Thursday and Friday 9.00am - 5.30pm & Saturday 9.30am - 3.00pm.

Role Responsibilities
- Provide a confident and welcoming front of house reception service including welcoming visitors and customers to the site
- Respond to internal and external customer queries
- Provide advice to members of the public
- Liaise with internal stakeholders, customers and service users
- Exchanging information in order to clarify a situation, resolve queries and problems.
- Maintenance and storage of documentation keeping filing systems up-to-date to ensure traceability so that information can be readily retrieved.
- Having a clear understanding of Health, Safety & Environment (HS&E) requirements within the workplace and proactively facilitate any health and safety actions in support of a compliant office environment.
- Having a clear understanding of relevant document management systems ensuring that all quality standards are met.
- Needs to manage own workload and recognise the importance of team working.

Typical Skills:
- Considerable experience of working in a customer facing front of house environment
- You will be able to respond to internal and external customer queries
- Have a positive attitude to work
- Be able to signpost people to the appropriate channel
- Have experience of building and maintaining effective relationships with teams, and internal and external stakeholders.
- An understanding of how to deal with Confidential Information and how to store appropriately.
- A good understanding of how the function collectively works together in order to meet its objectives and the key Stakeholders involved.

• Developed administrative skills:
- ability to extract, analyse and manipulate data and format to meet customer requirements,
- utilise relevant management systems, ensuring the data is safely recorded and stored,
- take actions at meetings and or attend and participate when required,
- Comprehensive knowledge of all Microsoft Office software including Word, Excel and Outlook.
- Experience of using digital communication mediums.
- Good problem-solving skills:
- Makes straightforward judgements by analysing information and selecting appropriate solution
- Takes a broad perspective to problems and spots new, less obvious solutions
- Good planning and organisational skills SMART (Specific, Measurable, Achievable, Realistic and Timed) time management skills.
- Will need to be able to confidently liaise with robust and sometimes challenging contacts.
- Able to effectively articulate information in a logical and concise way that is appropriate to the intended audience.

Morson is acting as an employment business in relation to this vacancy

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