Front of House Team Member

7 months ago

MoretonInMarsh, United Kingdom Bamford Full time

**Front of House Team Member - Part Time**

**Bamford Club**

**£11.50 per hour + Retail Commisions**

**Moreton-in-Marsh, Oxfordshire**

Our Bamford family is growing, and we are looking for a friendly and enthusiastic Front of House Team Member to join our team based at Daylesford Organic Farm.

**21 Hours per week, fully flexible including weekends & shifts, £11.50 per hour commission on retail.**

We are looking for a highly motivated, enthusiastic, and driven Front of House Team Member to join a talented and dedicated team of people. With excellent customer service experience and warm and friendly personality, you will be required to greet all clients and ensure they receive a 5* star service whilst in the Club. You will need to learn and maintain a high level of product knowledge to proactively engage with clients and assist the FOH team in achieving sales targets.. You will follow the Bamford philosophy to the highest professional standard.

**MAIN RESPONSIBILITIES**
- Ensure exceptional familiarity with all retail products and Club treatments, classes and recommend confidently and maximise sales & member experience.
- Manage all member bookings, using our online system, whilst guiding members how to manage using the Club app.
- Ensure all PARQ are fully completed.
- Support the FOH Manager with any other ad-hoc duties.
- Set up event spaces and host guest/clients.
- Maintain the smooth day-to-day running of reception, registration and payment processing ensuring that all members are greeted, and checked-in/out efficiently, courteously and professionally.
- Complete staff mandatory training is always up to date.
- Handle problems that arise in an effective professional manner.
- Comply with all health and safety policies, procedures and training requirements as necessary.
- Carry out any other duties as may be required by the FOH Manger.

**REQUIREMENTS**
- Knowledge of a booking system is preferable.
- High standards and a passion for exceeding member expectations
- You will be a customer service professional, have a positive and bubbly personality and have natural flair for luxury service delivery.
- Ability to demonstrate and instil exceptional customer service standards.
- Excellent communication skill and confident in dealing with issues, escalating to the relevant manager if required.
- A strong eye for detail.
- Proactive approach to your work
- Ability to work well under pressure.
- A high level of written and spoken English is essential.
- Personal appearance is to be of a very high standard at all times.

**WE OFFER**
- 28 days holiday (incl. bank holiday)
- Training and development to advance your career.
- Free food and drink available on shift
- Daylesford 30% discount from day 1
- Bamford 60% discount on skin care products from day 1
- 10% Discount across our pub group
- Complimentary treatment every year
- Complimentary online classes
- Long Service Awards
- Quarterly Employee Awards
- Refer a Friend Scheme Bonus up to £1000.
- Access to a variety of discounts on retail, restaurants, and cinema tickets
- Wellness focused - employee helpline, voluntary health cash plan.
- Stakeholder pension scheme
- Subsidised private medical insurance.

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