Front of House Assistant

3 days ago


MoretonInMarsh, United Kingdom Bamford Full time

**Front of House Assistant - Bamford Wellness SPA - Cotswolds**

Our Bamford family is growing, and we are looking for a talented and passionate **Front of House Assistant **to join us at our beautiful spa in the heart of the Cotswolds countryside at the Daylesford Farm.

With amazing career progression, we will train and develop you every step of the way to be the best that you can be with the opportunity to build your career with us.

**Full time contract, based on 40 hours per week, £21,000 per annum, plus Retail commission - great earning potential**

**WE OFFER**
- 28 days holiday (incl. bank holiday)
- Training and development to advance your career
- 50% staff lunch discount (at local Daylesford store)
- Free food and drink available on shift (and in the office)
- Daylesford 30% discount from day 1
- Bamford 60% discount on skin care products from day 1
- 10% Discount across our pub group
- Complimentary treatment every year
- Two complimentary studio classes every month
- Complimentary online classes
- Long Service Awards
- Quarterly Employee Awards
- Refer a Friend Scheme Bonus up to £1000
- Access to a variety of discounts on retail, restaurants, and cinema tickets
- Wellness focused - employee helpline, voluntary health cash plan,
- 2x Company parties per year
- Organic veg boxes - seasonal
- Cotswolds farm visits
- Stakeholder pension scheme
- Subsidised private medical insurance

**MAIN RESPONSIBILITIES**
- Ensure exceptional familiarity with the all retail products and treatment and recommend and maximise sales to all clients.
- Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
- Ensure all treatment questionnaires are fully completed.
- Support the Spa Manager with any other ad-hoc duties.
- Set up event spaces and host guest/clients

**REQUIREMENTS**
- Knowledge of a booking system is preferable
- High standards and a passion for exceeding customer expectations
- You will be a customer service professional, have a positive and bubbly personality and have natural flair for luxury service delivery
- Ability to demonstrate and instil exceptional customer service standards.
- Excellent communication skill and confident in dealing with issues, escalating to the relevant manager if required.
- A strong eye for detail.
- Proactive approach to your work
- Ability to work well under pressure
- A high level of written and spoken English is essential.
- Personal appearance is to be of a very high standard at all times.

**ABOUT THE COMPANY**

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth - to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind, and spirit in tandem - to feel well and to feel happy the three need to be aligned and in harmony.



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