Customer Care Liaison

6 months ago


Harrogate, United Kingdom EnviroVent Full time

**Location**: Harrogate, HG3 2SP

**Hours**: Monday to Friday, 37.5 hours per week

EnviroVent Ltd is the UK’s leading manufacturer and supplier of innovative and sustainable ventilation products. From design and manufacture to installation, service and maintenance we are committed to understanding and delivering our customer’s needs.

**We are currently seeking to recruit a Customer Care Liaison**

We are looking for an organised service lead individual, a confident communicator and a problem solver to join our busy and fast-paced Customer Relations Department. As a Customer Care team, our aim is to provide an effortless customer experience to our valued clients.

**What's in it for you?**
- 22 days annual leave plus bank holidays which increases with length of service (plus ability to purchase 4 extra)
- Fantastic newly built head office facilities
- Life assurance of £50,000
- Pension - employer contribution of 6%, employee contribution 3% minimum
- Discounts platform that offers savings on the biggest retailers
- Development opportunities (we're proud to say over 1/3 of our employees have been internally promoted)
- Access to health cash-back plans
- Financial planning platforms such as Wagestream
- Generous length of service awards
- Cycle scheme

And much, much more Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

**What are we looking for in our Customer Care Liaison?**
- Customer focused with experiences in providing and effortless experience.
- Proficient IT skill, specifically in Microsoft Excel
- Excellent organisation skills
- Effective communicator and excellent customer service skills
- A team player, but has the ability to use their initiative and effectively manage their workload
- Proactive and eager to learn

**What does the Customer Care Liaison actually do?**
- Call Handling & query resolution
- Liaising with a range of departments within the company to provide good communication
- Maintaining database records
- Providing resolutions to complaints
- Customer Satisfaction surveys
- Administrative support for the Customer Relations department (including order processing)
- We are an Equal Opportunities Employer_



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