Customer Care

6 months ago


Harrogate, United Kingdom Jigsaw Insurance Services Plc Full time

We have a fantastic opportunity for a Breakdown Customer Care, Sales and Renewals Handler to join us at our newly renovated and stylish head office in Harrogate town centre. You will be providing an efficient and professional service to assist our clients who have queries regarding their Breakdown policies. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

Our Breakdown Customer Care, Sales and Renewals Handler role work 37.5 hours over 5 days, 9am till 5.30pm Monday to Friday. Working on a hybrid basis consisting of two choices;
- 1 week in the office followed by 2 weeks working from home
- Work full time from the office

**The Role**
- Providing verbal assistance and support to assist our customers when they have queries regarding their Breakdown policies whilst doing this you’ll be delivering a market leading standard of customer care.
- Building and maintaining long standing client relationships
- Identifying opportunities to upsell additional products, which may suit a particular customer needs
- Completing administrative tasks accurately and efficiently.
- Providing a constantly high standard of customer service, and complying with Financial Conduct Authority (FCA) requirements (full training and support will be provided from our in-house training academy)
- Working as part of the breakdown team, in a fast paced environment, with a focus on building customer loyalty and delivering exceptional levels of customer service.
- You will also be an effective communicator, who has a good standard of written communication and who is empathetic and understanding when speaking to customers and colleagues.
- You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.
- On a day to day basis you will deal with a variety of different queries and tasks, and therefore you will be adaptable and able to work methodically to make logical decisions in line with Jigsaw's policies, processes and procedures.

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.



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