Senior Parts Sales Representative
4 months ago
Join a Leading Provider in Marine HVAC/R Solutions
At Johnson Controls Global Marine and Navy (GM&N), we specialize in delivering top-tier heating, ventilation, air conditioning, and refrigeration (HVAC/R) systems tailored for naval vessels, commercial marine vessels, and offshore platforms. Our commitment is to meet the rigorous demands of customers operating in these dynamic environments, ensuring reliability and performance.
**About Us**:
GM&N leverages extensive experience in shipboard and offshore HVAC/R systems to offer knowledge-based solutions for marine vessels and platforms of all kinds. From design and manufacturing to testing and installation, we provide comprehensive services to meet the unique requirements of each project.
**What We Can Offer**:
- Competitive salary
- 25 days holiday + Bank Holidays and sick pay
- Comprehensive benefits package including a 7% match pension, free life assurance, employee assistance program, and more.
- Extensive training opportunities and resources
- Supportive and collaborative work environment
- Clear career development pathways
- Access to business resource groups and valuable training
**Your Role: Senior Parts Sales Representative**
- As a key member of the Global Marine & Offshore Services (GMOS) team, you'll play a crucial role in managing inside sales orders for spare parts and supporting equipment repair contracts. Your responsibilities include:
- Efficiently executing sales orders for spare parts to UK and international navy and commercial marine markets.
- Managing and tracking parts sales activities to existing and new customers, maximizing sales growth.
- Forecasting and reporting revenue and sales metrics for financial reporting.
- Collaborating with the Client Service Manager to develop spare parts processes and maintain excellent customer relations.
**What You'll Do**:
- In this role, you'll handle a variety of tasks across sales quoting, ordering, procurement, and customer support:
- Prepare timely quotations in response to spares and repairs enquiries using the Oracle Order Entry system.
- Proactively follow up on quotations to maximize sales growth.
- Manage and track all orders, providing regular updates to customers on order status and delivery forecasts.
- Assist with raising invoices promptly and reconcile any invoice queries.
- Maintain high levels of customer satisfaction by promptly supporting customers with spare parts quotations and assisting with order processing and dispatch.
**What We're Looking For**:
- Excellent interpersonal skills and a customer-centric attitude.
- Numerical proficiency and experience in dealing with figures/calculations.
- Background in mechanical engineering and/or building services business is desirable.
- Previous sales experience and account management skills are essential.
- Proactive, self-disciplined, and able to work independently.
- Strong verbal and written communication skills, with the ability to convey technical information to non-technical audiences.
Join us at GM&N and be part of a team dedicated to excellence in marine HVAC/R solutions.
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