Customer Service Baggage Tracing Agent

3 days ago


London Gatwick Airport, United Kingdom Global Baggage Solutions Full time

**Location**: London Gatwick Airport

**Job Type**: Full-time, Permanent Contract - immediate Start Required

**Salary**:£12.14 ph

**Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year

**Overtime**:Overtime available and paid at 150% = £18.21ph

**Hours**:We operate 24 hours, 7 days a week so there will be various shift start / finish timings operating on 4 on 2 off shift pattern. Earliest start time is 06:00 am and latest finish time is 00:00 am. All shifts are 8.5 hrs (30 mins unpaid lunch break inclusive).

**Other Benefits**:

- Free on-site parking whilst on duty
- Company Pension scheme
- Full uniform provided in training
- On-site discounts at shops
- Discounts on tram and train travel to work

**Role Overview**:

- You will be the first point of contact for passengers, customer airlines, handling agents and courier services.
- The role will also include working within our terminal locations assisting passengers within baggage reclaim who have delayed or damaged baggage and processing their reports using our World Tracer system.
- Assisting customers providing information and updating customers on the status of their baggage.

**Responsibilities**:

- Excellent customer service skills in line with Global Baggage Solutions set standards.
- Receiving calls from passengers, customer airlines, handling agents, courier services.
- Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items.
- Communicating and sending tracer messages to relevant Airports to trace passenger baggage.
- Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with.
- Processing baggage for re-flight or delivery.
- Regular monitoring of World Tracer action files.

**Requirements**:

- Previous Airport experience would be advantageous.
- A minimum of 3 years working in a Customer Service role
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Fluent in English, second or third language of the following, Chinese, Japanese,French, German, Spanish, or Italian would be advantageous.
- Computer literate.
- Able to manage multiple computerised systems.
- Able to find solutions to customer needs and ability to problem solve and empathise with customers.
- Pro-active and ‘Can Do’ attitude is a MUST.
- Able to adapt in a fast paced and changing environment.
- Self -motivated and strong time management skills.
- Excellent team player.
- Fully fit and able bodied; this role involves heavy lifting and carrying of passenger luggage on occasions. Manual handling training provided.
- You will be required to attend mandatory training as set by GBS.
- You must have the right to work in the UK.
- You must hold valid photo I.D; Passport and/or Driving Licence.

**Job Types**: Full-time, Permanent

**Salary**: From £12.14 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

COVID-19 considerations:
Guidance and recommended control measures are sourced and adopted directly from Public Health England and the GOV.UK website



  • Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...


  • Gatwick Airport, United Kingdom Global Baggage Solutions Full time

    **Location**: London Gatwick Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**:£13.14 ph **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% = £18.21ph **Hours**:We...

  • Customer Service

    3 days ago


    London Heathrow Airport, United Kingdom Global Baggage Solutions Full time

    Job description **Job Details** **Department**: Customer Service Baggage Tracing / Reflight **Start Date**: Immediate Start Desired **Pay Rate**: Starting salary £11.14 per hour **Job Type**: Full - Time, Permanent position **Location**:This role will be based at London Heathrow Airport. **Hours**: We operate 24 hours / 7 days a week so there will be...

  • Customer Service

    5 days ago


    London Heathrow Airport, United Kingdom Global Baggage Solutions Full time

    Job description **Job Details** **Department**: Customer Service Baggage Tracing **Start Date**: Immediate Start Desired **Pay Rate**: Starting salary £13.14 per hour **Job Type**: Full - Time, Permanent position **Location**:This role will be based at London Heathrow Airport. **Hours**: We operate 24 hours / 7 days a week so there will be various...


  • Manchester Airport, United Kingdom Global Baggage Solutions Full time

    **Location**:Manchester Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**: Starting £10.00 an hour **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% (£15.00 an...

  • Baggage Tracing Agent

    20 hours ago


    London / Gatwick Airport, United Kingdom Red Handling UK Full time

    Liaison between passengers, the airline, other handling agents and courier services - Customer service face to face with passengers arriving into baggage reclaim - Telephone customer service to/from passengers in relation to baggage claims - Handling and management of all incidences in respect of delayed, damaged or pilferage reports or lost property items....

  • Baggage Tracing Agent-

    7 months ago


    London, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** The...

  • Baggage Tracing Agent

    6 months ago


    Gatwick Airport, United Kingdom Red Handling UK Full time

    Liaison between passengers, the airline, ground handlers and courier services. - Customer service and assistance with passengers arriving into baggage reclaim. - Handling and management of all incidences in respect of delayed and damaged bags - Reuniting passengers with baggage and sending communication messages via the World Tracer system. - Management of...


  • Manchester Airport, United Kingdom Global Baggage Solutions Full time

    **Location**:Manchester Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**: £13.55/hr **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% - £20.32 an hour **Hours**: We...

  • Baggage Tracing Agent

    7 months ago


    London / Gatwick Airport, United Kingdom Red Handling UK Full time

    Liaison between passengers, the airline, ground handlers and courier services. - Customer service and assistance with passengers arriving into baggage reclaim. - Handling and management of all incidences in respect of delayed and damaged bags - Reuniting passengers with baggage and sending communication messages via the World Tracer system. - Management of...


  • Gatwick Airport, United Kingdom Red Handling UK Full time

    **We are looking for a Baggage Services Team Leader to join our team at London Gatwick on a Fulltime basis** **You will supervise all baggage training and reconciliation activities on shift, to ensure Red Handling meets and exceeds the required standards of customer satisfaction, quality standards and health & safety standards as per agreed SLA’s with all...

  • Customer Helper

    7 months ago


    Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full time

    Fixed Term - 40 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** **What will you do as a Customer Helper - Sales Desk & Baggage Tracing Agent?** - Create a great first impression and warm welcome, ensuring that all customers receive a** VIP service.**: - Play an important role help our customers with** flight bookings **and**...


  • Manchester Airport, United Kingdom Global Baggage Solutions Full time

    **Location**:Manchester Airport **Job Type**: Full-time, Permanent Contract - immediate Start Required **Salary**: £12.50 an hour **Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year **Overtime**:Overtime available and paid at 150% - £18.75 an...


  • London, United Kingdom Global Baggage Solutions Full time

    **Department**: Re-flight Baggage Agent **Pay Rate**: To be discussed in interview After successful completion of Probationary period (up to Six months), this will increase to TBC per hour **Job Type**: Full-time, Permanent position - Immediate Start Required. **Benefits : Westfield Cash Plan with entitlement up to £1070 per year, Pension plan, Airport...

  • Baggage Terminals Lead

    8 months ago


    Gatwick Airport, United Kingdom Gatwick Airport Limited Full time

    Job Requirements To be the airport for everyone whatever your journey Baggage Terminals Lead Are you our next Baggage Terminals Lead? We are looking for someone who can help us redefine what's possible for our Engineering Team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're...


  • London Heathrow Airport, United Kingdom Heathrow Personnel Full time

    **My client are a well established, international airline looking for x2 Baggage Services Agent to join their team on a 2 year fixed term contract basis with a view to be extended and permanent!** **Main duties will include baggage handling from acceptance through to delivery, other duties will include**: - Ensuring passengers and their baggage safely...


  • London, United Kingdom Tate Full time

    **LoadMaster/Baggage & Passenger Services Agent** **2-year FTC, **with the potential to be extended or made permanent **Full-time**: 37.50 hours per week **Division**: Airport Operations Section **Location**: Heathrow **Salary**: £23,000 - £26,184 per annum depending on experience. **Full UK driving license...

  • Baggage Handler

    7 months ago


    Gatwick Airport, United Kingdom Red Handling UK Full time

    **A new way of working, thinking outside of the box and a passion for aviation are all attributes look for in our colleagues. We are looking for Baggage Handlers to join our BHU team in our rapidly growing team at London Gatwick Airport.** **Responsibilities** - Deliver highest level of service to our customers, assisting with OTP. - Distributing passenger...

  • Baggage Agent

    1 day ago


    South London, United Kingdom TARCG, The Aviation Recruitment & Consulting Group Full time

    **Title: Ramp Agent / Airport Agent** **Location: Gatwick Airport** **Work Type: Permanent/ Full-time** We are proud to be in partnership with one of the worlds largest ground handling, cargo and aviation logistics companies. Our client is a critical partner in the global aviation industry, delivering time-critical logistics services at more than 200...


  • Manchester Airport, United Kingdom First Call Aviation Full time

    As a ramp agent you will be involved in the off loading and loading processes of passenger aircraft. You will be trained to drive specific equipment needed to safely load and offload passenger baggage as well as freight and mail items. As a baggage agent you will be involved in the reconciliation of passenger bags and the safe loading and delivery of...