Customer Helper

7 months ago

Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full time

Fixed Term
- 40 Hours

**Salary**
- Excellent

**Country**
- U.K

**What you will be doing...**

**What will you do as a Customer Helper - Sales Desk & Baggage Tracing Agent?**
- Create a great first impression and warm welcome, ensuring that all customers receive a** VIP service.**:

- Play an important role help our customers with** flight bookings **and** additional product sales**:

- Resolve **customer enquiries **such as flight changes and escalated queries
- Monitor the** queuing system **and queue times to ensure efficiency and compliance with company standards and operating procedures.
- Offer a dedicated service to ensure we return items to their owners as quickly and efficiently as possible using **World Tracer.**

This is a varied and **fulfilling r**ole with operational impact and will play a vital part in ensuring we achieve our **Sales **and **Customer Satisfaction** targets.

This role is available on a **40 hour per week fixed term contract **and is available to our **Ground Operations** colleagues. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires **flexibility** to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

**Division**

**Careers With Us**
- Airline

**Careers Dept**
- At the Airport

**Careers Team**
- Customer Facing at the Airport

**Business Area**
- Ground Operations Uk

**Team**
- Passenger Service Agent UK

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