Customer Helper
6 months ago
Fixed Term
- 40 Hours
**Salary**
- Excellent
**Country**
- U.K
**What you will be doing...**
**What will you do as a Customer Helper - Sales Desk & Baggage Tracing Agent?**
- Create a great first impression and warm welcome, ensuring that all customers receive a** VIP service.**:
- Play an important role help our customers with** flight bookings **and** additional product sales**:
- Resolve **customer enquiries **such as flight changes and escalated queries
- Monitor the** queuing system **and queue times to ensure efficiency and compliance with company standards and operating procedures.
- Offer a dedicated service to ensure we return items to their owners as quickly and efficiently as possible using **World Tracer.**
This is a varied and **fulfilling r**ole with operational impact and will play a vital part in ensuring we achieve our **Sales **and **Customer Satisfaction** targets.
This role is available on a **40 hour per week fixed term contract **and is available to our **Ground Operations** colleagues. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires **flexibility** to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
**Division**
**Careers With Us**
- Airline
**Careers Dept**
- At the Airport
**Careers Team**
- Customer Facing at the Airport
**Business Area**
- Ground Operations Uk
**Team**
- Passenger Service Agent UK
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