Baggage Tracing Agent

5 months ago


London Gatwick Airport, United Kingdom Red Handling UK Full time

Liaison between passengers, the airline, ground handlers and courier services.
- Customer service and assistance with passengers arriving into baggage reclaim.
- Handling and management of all incidences in respect of delayed and damaged bags
- Reuniting passengers with baggage and sending communication messages via the World Tracer system.
- Management of World Tracer System, ensuring timely information is updated.
- Processing of baggage for re-flight or delivery to the passenger
- Monitor and maintain files with World Tracer - Administration in respect of all baggage enquiries and claims**Salary**: From £11.25 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- 12 hour shift

Work Location: In person



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