Night Shift Baggage Tracing Agent-manchester
4 weeks ago
**Location**:Manchester Airport
**Job Type**: Full-time, Permanent Contract - immediate Start Required
**Salary**: £13.55/hr
**Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year
**Overtime**:Overtime available and paid at 150% - £20.32 an hour
**Hours**: We operate 24 hours / 7 days a week so there will be various shift start / finish timings operating on a rotating shift pattern 4 on 4 off, working 11.5 hrs including 45 min break. Current shift hours are 1830-0600
**Other** **Benefits**:
- Free on-site parking whilst on duty
- Company Pension scheme
- Full uniform provided in training
- On-site discounts and heavily discounted staff shop
- Discounts on tram and train travel to work
**Responsibilities**:
- Processing GBS handled Airlines delayed baggage
- Clear any unclaimed bags of the baggage belts and around the belts frequently throughout the day and bring them to GBS desk.
- Send baggage delivery order to relevant delivery company
- Retagging baggage for next available flights, sending relevant forward messages. Or rerouting baggage as per Airline requirement.
- Entering of information in BRS system, Baggage Reconciliation and World Tracer
- Prepare relevant manifests and handover to respective handling agents’ teams
- Report all equipment malfunctions to the appropriate supervisor/manager
- Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
- Comply with GBS / Service partners Standard Operating Procedures (SOP's)
- Always maintain the highest standards of safety and security
- Other duties as assigned by Shift Leader, Supervisor or Management.
The list is not exhaustive and may vary depending on location and local customer requirements
**Requirements**:
- Flexible to work on various days (weekdays, weekends, and public/bank holidays)
- Ability to speak and understand the English language
- Strong communication and interpersonal skills.
- Ability to travel to the airport at times where public transport is not available
- Physically fit, able to work in a manual handling environment and lift up to 32kg frequently throughout a shift.
- Able to work as a team in a fast - paced environment
- Computer literate.
- Good team player and able to work independently
- Safety driven
- You will be required to attend mandatory training as set by GBS.
- Must have the right to work in the UK.
**COVID-19 considerations**:
Guidance and recommended control measures are sourced and adopted directly from Public Health England and the GOV.UK website
**Job Types**: Full-time, Permanent
**Salary**: £13.55 per hour
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 12 hour shift
- Night shift
**Experience**:
- Customer service: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Shift availability:
- Night shift (required)
Work Location: In person
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