Technical Support Specialist
3 months ago
STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities.
**Responsibilities**:
- Technically handle level 1 and then level 2 customer incidents.
- Fully lead, manage, and own assigned customer’s support cases (tickets).
- Remote control for analysis and resolution of problems encountered.
- Monitor the number of incident tickets and manage the incidents: Investigation, additional tests, resolution and closure or escalation to level 3 after relevant qualification and follow-up.
- Participates in global support in collaboration with other STARLIMS’ support engineers in Europe.
- Recommend systems modifications to reduce user problems.
- Follow established procedures.
Who You Are:
- Demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.
- Ability to establish/maintain good working relationships and be able to work cooperatively/productively with engineers, vendors, and customers is required.
- Strong ability to troubleshoot software problems - identify and solve problems creatively and effectively.
- Ability to learn and understand new processes, as well as recommend ways to continuously improve.
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to work within a team and as an individual contributor in a fast paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
- Multitasks, prioritizes, and meets deadlines in a timely manner.
- Strong organizational and follow-up skills, as well as attention to detail.
- Experience as a Programmer with SQL language as well as an object-oriented language (C# or equivalent).
- Experience with RDMS such as Oracle, SQL Server, MS-SQL, etc.
- Experience with reporting tools (Crystal Reports, Tableau) and with web technologies such as Web Services, API, HTML, CSS and JavaScript is desired.
- Fluency in oral and written English and German.
Nice to have:
- Prior LIMS, ELN, SDMS or LES experience
STARLIMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
-
Technical Support Specialist
3 weeks ago
Newton, Cheshire, United Kingdom Russell Taylor Group Ltd Full time £30,000Technical Support Specialist Are you seeking a role that prioritizes personal growth and professional development? Do you possess expertise as a Technical Support Specialist with a focus on Microsoft technologies? We are currently collaborating with a respected client who is looking to enhance their Technical Support Team. Our client is committed to...
-
Technical Support Specialist
3 weeks ago
Newton, Cheshire, United Kingdom Searchability Full time £28,000Technical Support Specialist Before proceeding with your application, please ensure you review the comprehensive details outlined in the description below. We are seeking a 2nd Line Technical Support Specialist to become part of a leading technology organization. Competitive salary of £28,000 plus an array of excellent benefits including flexible...
-
Technical Support Specialist
3 weeks ago
Newton, Cheshire, United Kingdom Russell Taylor Group Ltd Full time £30,000Position: Technical Support Specialist The following outlines the responsibilities, qualifications, and experience expected from candidates for this role.Are you seeking a role that prioritizes personal growth and professional development?We are looking for a skilled Technical Support Specialist with expertise in Microsoft technologies.Salary: Up to...
-
Technical Support
2 weeks ago
Knutsford, Cheshire, United Kingdom 83zero Full timeDescription This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Graduate Technical Product Specialist will work with our client's technical product specialist team....
-
Technical Support
2 weeks ago
Knutsford, Cheshire, United Kingdom 83zero Full timeDescription This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Graduate Technical Product Specialist will work with our client's technical product specialist team....
-
Technical Service Specialist
2 weeks ago
Cheshire, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full timeTECHNICAL SERVICE SPECIALISTTerritory - North England£30,000 - £40,000 depending on experienceA firm dedicated to the maintenance and repair of healthcare apparatus is in search of a skilled technical service specialist to enhance their team in the North West of England.This is a close-knit, personable organization where technicians are not merely a...
-
Chester, Cheshire, United Kingdom NMS Recruit Full time €25,000Telecoms IT Support Technician Is personal training and development at the forefront of your needs within a new role? Are you a talented IT Support Technician that specialises in Microsoft products? I am currently assisting a well valued award winning client of mine located in the Chester area that are seeking to add to their Technical Support Team.
-
Chester, Cheshire, United Kingdom NMS Recruit Full time €25,000Telecoms IT Support Technician Is personal training and development at the forefront of your needs within a new role? Are you a talented IT Support Technician that specialises in Microsoft products? I am currently assisting a well valued award winning client of mine located in the Chester area that are seeking to add to their Technical Support Team.
-
Graduate Technical Product Specialist
2 weeks ago
Knutsford, Cheshire, United Kingdom 83zero Full timeDescription This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Graduate Technical Product Specialist will work with our client's technical product specialist...
-
Graduate Technical Product Specialist
3 weeks ago
Knutsford, Cheshire, United Kingdom 83zero Full timeDescription This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business. The Graduate Technical Product Specialist will work with our client's technical product specialist...
-
Technical Administrator
2 months ago
Neston, Cheshire West and Chester, United Kingdom Hays Business Support Full timeYour new company Established for over 100 years, my client has a fantastic reputation in the market, and has grown well over the last 10 years. A value's based employer, they truly appreciate their team and foster an inclusive environment. Operating in the food and drink industry, they are now looking to grow their technical team with an experienced...
-
Administrative Support Specialist
3 weeks ago
Tytherington, Cheshire, United Kingdom Momentum Instore Full timeAre you skilled in customer relations and adept at organization? Join our team at Momentum Instore, where you will play a crucial role in supporting one of the leading brands in the technology sector. Position Overview: As an Administrative Support Specialist, you will report directly to the Operations Lead, providing essential assistance to ensure that our...
-
Technical Accounting Specialist
2 days ago
Eccleston, Cheshire West and Chester, United Kingdom Watkin Jones Group Full timeAbout the RoleWe are seeking a highly skilled Technical Accountant to join our finance team at Watkin Jones Group. As a key member of our team, you will be responsible for supporting our internal and external reporting, ensuring compliance with UK tax regulations, and playing a crucial role in the statutory audit process.Key ResponsibilitiesReporting: Key...
-
Technical Accounting Specialist
2 days ago
Eccleston, Cheshire West and Chester, United Kingdom Watkin Jones Group Full timeAbout the RoleWe are seeking a highly skilled Technical Accountant to join our finance team at Watkin Jones Group. As a key member of our team, you will be responsible for supporting our internal and external reporting, ensuring compliance with UK tax regulations, and playing a crucial role in the statutory audit process.Key ResponsibilitiesReporting: Key...
-
Enterprise Technology Specialist
4 days ago
Cheshire, United Kingdom Clarion Housing Group Limited Full timeAbout the RoleWe are seeking an experienced Enterprise Technology Specialist to join our team at Clarion Housing Group Limited. As an Enterprise Technology Specialist, you will play a key role in overseeing the implementation and optimization of technology solutions within our Microsoft 365 environment.Key ResponsibilitiesProvide comprehensive support for...
-
Enterprise Technology Specialist
4 days ago
Cheshire, United Kingdom Clarion Housing Group Limited Full timeAbout the RoleWe are seeking an experienced Enterprise Technology Specialist to join our team at Clarion Housing Group Limited. As an Enterprise Technology Specialist, you will play a key role in overseeing the implementation and optimization of technology solutions within our Microsoft 365 environment.Key ResponsibilitiesProvide comprehensive support for...
-
Senior Pensions Consultant
4 days ago
Cheshire, United Kingdom Hays Specialist Recruitment Limited Full timeYour new companyAn excellent opportunity has arisen within a market-leading specialist consultancy for a Senior Pensions Consultant.The company provides pension advice to some of the world's largest corporations, pension funds and financial institutions.Your new roleProviding group pension advice and guidance to corporate clients. Primarily remote...
-
Financial Adviser
6 days ago
Cheshire, United Kingdom Hays Specialist Recruitment Limited Full timeYour new companyExcellent opportunity has arisen within a highly reputable, well established IFA practice for a Financial Adviser to service an existing client portfolio.Your new roleEmployed position and client-facing role providing independent advice across the full range of financial planning. Own client bank is not a requirement as you will be provided...
-
Technical Consultant
3 months ago
Cheshire, United Kingdom Dynamic Search Solutions Full timeLocation**:Cheshire - Hybrid and flexible working** Salary**:£45,000 - £55,000** **The Company** A fast growing, managed service provider and value-added reseller is looking for a Technical Consultant to join their expanding Project Consulting team. They offer fully managed services, across Cloud, Infrastructure, Hyper Converged Infrastructures and...
-
Cheshire, United Kingdom Cook Medical Full timeOverview The primary purpose of this position is to sell the Vascular portfolio by providing hands on clinical support and education to Doctors. In addition, the Clinical Support Specialist, Vascular Division, Aortic will be the clinical expert within the Vascular team. Reporting to: Division Regional Business Manager Responsibilities The...