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Technical Support Agent- working from home

1 month ago

Macclesfield Cheshire, United Kingdom Bodycote Full time

Macclesfield Hybrid work schedule (average 2 days per week can be worked from home)
Full-Time, Permanent role

Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries.

Bodycote Group IT are looking to recruit an IT Operations Technical Analyst to join our busy team based in Macclesfield.

Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
Day to day monitoring and management of Bodycote infrastructure in the field.
Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
Representing Group IT within the business and at all times delivering world class customer service.
Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.

Broad knowledge of Windows Server and Client operating systems with a strong technical background in Microsoft technologies (e.g., Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and File Sharing permissions).
Familiarity with mobile operating systems (Android and iOS).
Knowledge of backup technologies and data safeguarding practices.
Understanding of networking fundamentals (LAN, WAN, Switches).
Working knowledge of ITIL-based processes.
Flexible approach and excellent interpersonal skills, capable of working independently and as part of a team.
Willingness to travel (a plant travel is required across 16 sites in the UK and occasional travel to Europe).

Minimum of 5 years’ experience in a customer-facing role supporting a complex Windows-based environment.
ITIL Foundation Level certification.
Experience with Microsoft cloud-based technologies such as Office 365 and Entra ID Administration.
Knowledge of Asset Management and Mobile Device Management technologies, such as Intune.
Pension – match contribution from 4% – 10%.
~ Life Assurance – 2 x annual salary.
~ An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
~25 days holiday plus 8 bank holidays.
~ Employee assistance program including wellbeing app.