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Technical Helpline Operator

7 months ago

Cheshire, United Kingdom Carrier Full time

**Country**:
United Kingdom
**Location**:
TCUK Stockport, Unit 15 S Park Business Park, Hamilton Road, Stockport, SK1 2AE.
**Role**: Technical Helpline Operator

**Location**: Stockport

**Full/ Part-time**: Full

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

The role is part of **Riello & Vokèra** (Carrier's company) which is a leading heating manufacturer with a product portfolio that includes domestic gas boilers, light commercial gas boilers, unvented cylinders, water.

Main role's aim is to provide support of **Riello & Vokèra **products through proactive and customer friendly technical assistance. Person hired on that position will provide telephone and on-line pre and post sales technical support to customers, installers and service technicians requiring guidance and assistance on our products and accessories.

**Key Responsibilities**:
As a Technical Helpline Operator, you’ll be responsible for:

- Parts identification and selection for spare part enquiries.
- Handling technical enquiries related to design, performance, approval, production, and operation of Riello/Vokèra products.
- Preparing and maintaining technical documentation, help sheets, reports and records on computer database.
- Any other duties as reasonably required to assist with Riello/Vokèra technical operations

**Requirements**:
As a minimum you must have:

- ACS qualification (Gas safe)
- Previous experience in repairing residential and commercial boilers
- Good understanding of heat system
- Strong communication skills and customer focus
- Computer skills (including MS Office).

**Benefits**
- Stable working hours from Monday to Friday
- 25 days of holiday + bank holidays
- Office based role, laptop, phone
- Pension scheme
- Life insurance
- Trainings

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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