Technical Helpline Operator
5 months ago
**Country**:
United Kingdom
**Location**:
TCUK Stockport, Unit 15 S Park Business Park, Hamilton Road, Stockport, SK1 2AE.
**Role**: Technical Helpline Operator
**Location**: Stockport
**Full/ Part-time**: Full
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
The role is part of **Riello & Vokèra** (Carrier's company) which is a leading heating manufacturer with a product portfolio that includes domestic gas boilers, light commercial gas boilers, unvented cylinders, water.
Main role's aim is to provide support of **Riello & Vokèra **products through proactive and customer friendly technical assistance. Person hired on that position will provide telephone and on-line pre and post sales technical support to customers, installers and service technicians requiring guidance and assistance on our products and accessories.
**Key Responsibilities**:
As a Technical Helpline Operator, you’ll be responsible for:
- Parts identification and selection for spare part enquiries.
- Handling technical enquiries related to design, performance, approval, production, and operation of Riello/Vokèra products.
- Preparing and maintaining technical documentation, help sheets, reports and records on computer database.
- Any other duties as reasonably required to assist with Riello/Vokèra technical operations
**Requirements**:
As a minimum you must have:
- ACS qualification (Gas safe)
- Previous experience in repairing residential and commercial boilers
- Good understanding of heat system
- Strong communication skills and customer focus
- Computer skills (including MS Office).
**Benefits**
- Stable working hours from Monday to Friday
- 25 days of holiday + bank holidays
- Office based role, laptop, phone
- Pension scheme
- Life insurance
- Trainings
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.
Join us and make a difference.
**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice**:
Click on this link to read the Job Applicant's Privacy Notice
-
IT Operations Technical Analysts
2 months ago
Macclesfield, Cheshire, United Kingdom Bodycote Full timeMacclesfield Hybrid work schedule (average 2 days per week can be worked from home) Full-Time, Permanent role Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the...
-
IT Operations Technical Analysts
2 months ago
Macclesfield, Cheshire, United Kingdom Bodycote Full timeMacclesfield Hybrid work schedule (average 2 days per week can be worked from home) Full-Time, Permanent role Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the...
-
IT Operations Technical Analyst
2 months ago
Macclesfield, Cheshire, United Kingdom Bodycote Full timeLocation: Macclesfield Hybrid work schedule (average 2 days per week can be worked from home) Full-Time, Permanent role Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the...
-
IT Operations Technical Analyst
2 months ago
Macclesfield, Cheshire, United Kingdom Bodycote Full timeLocation: Macclesfield Hybrid work schedule (average 2 days per week can be worked from home) Full-Time, Permanent role Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the...
-
Technical Services Manager
2 weeks ago
Cheshire, United Kingdom Linsco Full timeTechnical Services ManagerOffice Based - CheshireRole overviewTo input construction management as part of the pre-construction team, guiding scheme development from inception through to RIBA 5 and also fulfilling a number of roles in the business that span both on & off site roles.To bring value to the business and the help generate, develop and facilitate...
-
Area Operations Manager
5 months ago
Cheshire, United Kingdom Marston’s Full timeOverview Area Operations Manager In this role you’ll be responsible for our community pubs in the North West with a patch of 17 pubs. The area spans across North Wales, Chester, Stoke and into Manchester with a mixture of high volume food pub, wet led and a hotel. It’s a hybrid role with the opportunity to work within our pubs, home, and our new...
-
Night Shift Operators
1 month ago
Congleton, Cheshire, United Kingdom Tarmac Full timeTarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long-term future. Here at Tarmac, we are working hard to create a...
-
Manufacturing Operative Nights
4 weeks ago
Runcorn, Cheshire, United Kingdom Marketplace Technical Full timeLeading international Pharmaceutical Manufacturer seeks an experienced Production Operator to assist in the creation of life-saving drugs. Working within GMP Cleanroom environments, you will set up and operate various processes for which you will receive full Production Operator training. These roles work on a Double Day Shift Pattern. Working to a...
-
Manufacturing Shift Production Operative
4 weeks ago
Runcorn, Cheshire, United Kingdom Marketplace Technical Full timeLeading international Pharmaceutical Manufacturer seeks an experienced Manufacturing Operator to assist in the creation of life-saving drugs. Working within GMP Cleanroom environments, you will set up and operate various processes for which you will receive full Production Operator training. These roles work on a Double Day Shift Pattern. Working to a...
-
Operative (Permanent)
1 month ago
Congleton, Cheshire, United Kingdom Tarmac Full timeAre you an experienced and dynamic General Operative or Groundworker looking for your next position? At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is...
-
Operational Resilience Specialist
4 weeks ago
Cheshire, United Kingdom Sellick Partnership Full timeJob Title: Operational Resilience SpecialistWe are seeking an experienced Operational Resilience Specialist to join our team at Sellick Partnership. The successful candidate will be responsible for overseeing and advising on the management of operational resilience and third-party related risk exposures.Key Responsibilities:Collaborate closely with internal...
-
Automation Technician
2 months ago
Crewe, Cheshire, United Kingdom Gap Technical Ltd Full time €39,000Automation Technician £39,000 + Overtime premium of 33% Crewe, Cheshire Continental Days & Nights (4Days/4off/4 Nights) gap technical are proud to be representing this global manufacturing business in their search for an Automation Technician to work at their facility based near Crewe. Performance Objectives Set up, maintain, and troubleshoot...
-
Technical Manager
1 month ago
Macclesfield, Cheshire, United Kingdom April Quest Full timeOur client are part of an international, market-leading, engineering solutions provider with 29 businesses operating in 13 countries. They design, develop and manufacture lightweight material technology for the aerospace sector. Info about what the role entails As the Technical Manager, you will manage an experienced team in the validation of product,...
-
Automation Technician
3 weeks ago
Crewe, Cheshire, United Kingdom Gap Technical Ltd Full time €39,000Automation Technician £39,000 + Overtime premium of 33% Crewe, Cheshire Continental Days & Nights (4Days/4off/4 Nights) gap technical are proud to be representing this global manufacturing business in their search for an Automation Technician to work at their facility based near Crewe. Performance Objectives Set up, maintain, and troubleshoot automated...
-
Treasury Operations Manager
2 weeks ago
cheshire, United Kingdom TOGETHER FINANCIAL SERVICES LIMITED Full timeCompany DescriptionWe're Together. For over 50 years, we've helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to lending.That means we take the time to understand our customers and find a property finance solution that works for them. Our door is always open, so we can often help when...
-
Senior Technical Manager
1 month ago
Macclesfield, Cheshire, United Kingdom April Quest Full timeOur client are part of an international, market-leading, engineering solutions provider with 29 businesses operating in 13 countries. They design, develop and manufacture lightweight material technology for the aerospace sector. As the Technical Manager, you will manage an experienced team in the validation of product, system and material performance in...
-
Operational Change Manager
3 weeks ago
Knutsford, Cheshire, United Kingdom Experis UK Full timeJob Description Role Title: Operational Change Manager Duration: contract to run until 30/04/2025 Location: Knutsford, Hybrid 2-3 days per week Rate: up to £685.13 p/d Umbrella Role purpose / summary The Operational Change Team manages non-technical delivery, which supports the internal CSO capability & operation, ensuring robust governance wrapper...
-
Operational Change Manager
3 weeks ago
Knutsford, Cheshire, United Kingdom Experis UK Full timeJob Description Role Title: Operational Change Manager Duration: contract to run until 30/04/2025 Location: Knutsford, Hybrid 2-3 days per week Rate: up to £685.13 p/d Umbrella Role purpose / summary The Operational Change Team manages non-technical delivery, which supports the internal CSO capability & operation, ensuring robust governance wrapper...
-
Technical Manager
1 month ago
Adlington, Cheshire East, United Kingdom CV-Library Full timeWe’re looking for an experienced Technical Manager to join a renowned engineering firm at their site based in Macclesfield. This is your chance to drive innovation and ensure compliance with high industry standards, all while contributing to the growth of a respected company. What’s on offer? * £50,000 - £60,000 per year *...
-
Technical Manager
2 weeks ago
Adlington, Cheshire East, United Kingdom CV-Library Full timeWe’re looking for an experienced Technical Manager to join a renowned engineering firm at their site based in Macclesfield. This is your chance to drive innovation and ensure compliance with high industry standards, all while contributing to the growth of a respected company. What’s on offer? * £50,000 - £60,000 per year * Monday...