Customer Service Administrator

5 months ago


Falkirk, United Kingdom HollyField Personnel Full time

**Customer Service Administrator**
£22,652.00

START DATE: IMMEDIATE

**Job Type**: Temporary to Permanent, Full Time

Location: Falkirk, Scotland

Hours: Monday to Friday, 8:30 am - 5.00 pm

**_Please note: a DBS Check will be undertaken during first 2 weeks of employment_**

**What our client offers when made a permanent member of staff**:

- 29 days holiday (including bank holidays)
- Uniform
- Workplace Pension Scheme
- Life Insurance
- Eye Tests
- Learning and Development
- Medical Cashplan
- Employee Assistance Programme
- Yearly Flu Vaccination
- Annual Pay Review
- Quarterly bonus scheme

**Duties & Responsibilities**:

- Handling day-to-day office administrative tasks
- Engaging with customers via telephone
- Maintaining and updating internal systems accurately
- Serving as the primary liaison between customers and contractors
- Efficiently managing diaries and schedules
- Updating and managing documentation
- Ensuring adherence to Service Level Agreements (SLAs)
- Resolving customer complaints effectively
- Coordinating with suppliers for seamless operations

**Skills and Experience**:

- Proven experience in an office-based customer service role -** including call centre and high volume calls**:

- Flexibility in working hours as required
- Availability to commit to a Temporary to Permanent contract

We would also love to hear from you if you have experience in any of the following: Customer Service Team Leader, Customer Service Supervisor, Customer Service Manager, Head of Customer Service, Project Manager, Customer Specialist, Complaint Handler, Retentions Advisor, After Sales Advisor, Office Manager, Customer Support, Contact Centre Manager, Contact Centre Advisor, Call Centre Advisor, Call Centre Manager, Call Centre Supervisor, Administrator, Admin, Admin Assistant, Administrative Assistant, Receptionist, Office Assistant, Office Support, Business Support, Business Administration Apprentice or similar

Job Ref: EN310



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