![AXO Student Living](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 weeks ago
**Job description**
**Job Summary/Goal**: As a customer service Representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features.
**Working Days**:5 out of 7 days either Monday to Friday 09:00 am to 06:00 pm
**Key Responsibilities of Customer Service Representative**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Checking in/out of the Residents and the items
- Providing excellent customer service to Residents & other stakeholders
- Following up the on the rent and contracts/documents with the student
- Answering the phones and replying to all the queries, related to room availability, price etc. in an efficient and professional manner.
- Anticipating resident’s needs and takes them into consideration
- Handling any guest complaints and/or remarks and providing a response as soon as possible
- Carrying out all operations concerning occupier’s arrival and departure in compliance with internal procedures
- Ensuring that all the documentation is up-to-date and available
- Respecting the procedures governing invoicing
- Ensuring the safety of people and property
- Supporting (sales and marketing) by attending University Opening days
- Organizing events on different sites and following Line Manager/Marketing manager’s direction
- Following Customer Service activities that include contacting students regarding bookings, tracking payments
- Directing the cleaners and the maintenance and dealing with complaints
- Understanding standalone job requirements and can do regular and ad hoc tasks
- Knowing your place in the team and following hierarchy in the company and carry out the duties accordingly
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with line managers/colleagues as necessary.
**Skills**
- Excellent Customer Service Skills
- Excellent Communications skills in the English Language
- Proficient user of computers and MS office
- Keen to grow and develop a career in the Student Accommodations Market
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London, SE14 6LA: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: CSR New Cross
-
Customer Service Representative
5 days ago
London, United Kingdom Service Graphics Full time**Role Purpose**: Service Graphics are looking for a Customer Service Representative to streamline, manage and distribute incoming client and prospect enquiries. We are in regular receipt of multiple inbound enquiries and requests, from multiple channels and require a dedicated employee to manage these enquiries in a timely and professional manner. The...
-
Customer Service Representative
2 weeks ago
London, United Kingdom Aaron Wallis Sales Recruitment Full timeCustomer Service Representative - £30,000 plus bonuses This company is very well known within their industry selling state of the art solutions. They're now looking for a Customer Service Representative to join their growing team based in their Fulham office. This role holds huge career progression and the opportunityto manage a small team in the...
-
Customer Service Representative
2 weeks ago
London, United Kingdom Aaron Wallis Sales Recruitment Full timeCustomer Service Representative - £30,000 plus bonuses This company is very well known within their industry selling state of the art solutions. They're now looking for a Customer Service Representative to join their growing team based in their Fulham office. This role holds huge career progression and the opportunityto manage a small team in the...
-
Customer Service Representative
3 weeks ago
London, United Kingdom UK Civil Service Full timeJob summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...
-
Customer Service Representative
2 weeks ago
London, United Kingdom UK Civil Service Full timeJob summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...
-
Customer Service Representative
1 day ago
London, United Kingdom Switch Advisors Grp Full timeWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Answer incoming customer inquiries in person - Provide accurate and timely information to customers regarding products and...
-
Customer Service Representative
4 days ago
London, United Kingdom CPG GROUP Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Provide accurate information about products, services, and promotions -...
-
Customer Service Representative
3 weeks ago
London, United Kingdom Claibon Full timeCourteous and professional Customer Service Representative required at these two prime residential developments in Canary Wharf to act as the main point of contact for all enquiries, visits, handovers and defects management. You will need to deliver an exceptional level of customer care to a portfolio of customers on the development from exchange of...
-
Customer Service Representative
6 days ago
London, United Kingdom Abacus Marketing Full time**Customer Service Representative** - Customer Service Representative Duties:_ - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Maintain accurate customer records by updating account information and notes - Perform data entry tasks to...
-
Customer Service Representative
4 weeks ago
London, United Kingdom Steppe2 Full time**Customer Service Representative** We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional support and assistance to ensure their satisfaction with our services. You will play a crucial role...
-
Customer Service Representative
2 days ago
London, United Kingdom Kent Recruitment Bureau Full timeLondon | Work from home | £500-£1000/Month Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...
-
Customer Service Representative
6 days ago
London, United Kingdom Global 1st Line Full timeJoin Our Team as a Customer Service Representative: Where Ambition, Drive, Teamwork, and Competition Thrive, here in London! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Customer Service Representatives to join our dynamic team and elevate our customer service to new...
-
Customer Service Representative
4 weeks ago
London, United Kingdom CSP Full timeWe are hiring a Customer Service Representative. You will also be asked to process orders, modifications, and make sales. **Responsibilities**: - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers - Knowing our products inside and out so...
-
Customer Service Representative
4 weeks ago
London, United Kingdom Global Service Group Full time**Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...
-
Customer Service Representative
4 weeks ago
London, United Kingdom Global Service Group Full time**Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...
-
Customer Service Representative
2 weeks ago
London, United Kingdom Global Service Group Full time**Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...
-
Customer Service Representative
6 days ago
London, United Kingdom Global Service Group Full time**Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...
-
Customer Service Representative
4 days ago
London, United Kingdom Global Service Group Full time**Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...
-
Customer Service Representative
2 weeks ago
London, United Kingdom May & Stephens Full time**Customer Service Representative** **£28,000 - £30,000** - **3-month Fixed Term Contract**_ - **London - Hybrid Working**_ A global digital marketplace based within the heart of London are actively seeking a Customer Service Representative to join their team on a 3-month Fixed Term Contract with the view to become a permanent role. - **The role**:_ As...
-
Customer Service Representative
2 weeks ago
London, United Kingdom May & Stephens Full time**Customer Service Representative** **£28,000 - £30,000** - **3-month Fixed Term Contract**_ - **London - Hybrid Working**_ A global digital marketplace based within the heart of London are actively seeking a Customer Service Representative to join their team on a 3-month Fixed Term Contract with the view to become a permanent role. - **The role**:_ As...