Customer Service Representative

4 weeks ago

London, United Kingdom Steppe2 Full time

**Customer Service Representative**

We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional support and assistance to ensure their satisfaction with our services. You will play a crucial role in building strong relationships with clients and helping to maintain our reputation for outstanding customer service.
- Customer Service Representative Responsibilities:_
- Act as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
- Provide information about our products and services, including pricing, features, and benefits, to clients and prospective clients.
- Assist clients with placing orders, processing payments, and resolving any issues or discrepancies that may arise.
- Maintain accurate records of client interactions, transactions, and inquiries using our CRM system.
- Collaborate with other team members, including sales, marketing, and operations, to ensure seamless communication and coordination in meeting client needs.
- Identify opportunities to upsell or cross-sell additional products or services to clients based on their needs and preferences.
- Monitor client satisfaction and feedback, proactively addressing any concerns or issues to ensure a positive experience and foster long-term relationships.
- Stay updated on industry trends, market developments, and competitor activities to better serve our clients and provide informed assistance and recommendations.
- Participate in training sessions and professional development activities to enhance your knowledge and skills in customer service, sales techniques, and product knowledge.
- Contribute to team goals and objectives by achieving individual performance targets and supporting overall departmental initiatives.
- Customer Service Representative Qualifications:_
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer service, sales, or related field is advantageous.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong interpersonal skills and the ability to build rapport and relationships with clients and colleagues.
- Solid problem-solving abilities and a proactive approach to addressing client needs and concerns.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Flexibility to adapt to changing priorities and responsibilities as needed.
- Commitment to providing exceptional customer service and ensuring client satisfaction.
- Joining our team as a Customer Service Representative offers an exciting opportunity to work in a dynamic and collaborative environment, where you can make a meaningful impact by delivering exceptional service and support to our clients. _
- If you are passionate about customer service and eager to contribute to the success of a leading marketing company, we encourage you to apply. _
- We look forward to welcoming you to our team_

**Job Types**: Full-time, Permanent

**Salary**: From £23,457.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- London, N1 2RY (required)

Ability to Relocate:

- London, N1 2RY: Relocate before starting work (required)

Work Location: In person

Application deadline: 14/03/2024
Expected start date: 18/03/2024

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