Business Support Officer

3 weeks ago

Downpatrick, United Kingdom Platinum Recruitment NI Ltd Full time

Job title : Business Support Officer
Location : Downpatrick
Duration : 2 Months
Rate : 10.60 p/h
Hours : 37.5 hpw

Business Support Officer
- Tuesday 7.30am-4.30pm
Wednesday 9am-4.30pm
Thursday 7.30am-4.30pm
Friday 9am-4.30pm
Saturday 9am-3pm

Duties and Responsibilities:
1. Provide comprehensive administrative and secretarial support to a number of company on a
daily basis including acting as point of contact for a service or department.
2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.
3. Provide business support to agreed service standards and standard operating procedures to
ensure the highest standards of work, including effective and efficient turnaround times and work
prioritisation.
operating procedures.
5. Provide an excellent standard of customer service, including reception services and liaison with
other departments of the company, external agencies and members of the public. This will include
taking ownership of customer queries and complaints and following through to completion.
6. Provide advice and information to colleagues and customers on business support processes.
7. Process and maintain a range of data and document management systems, this will include filing,
archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with
statutory or service level agreement requirements.
8. Prepare papers and reports actioning recommendations and maintaining follow up and manage
correspondence in accordance with departmental procedures.
9. Process financial transactions, to include recording and receipt of all monies (including credit card
payments), bank lodgements, updating financial records, generating and processing invoices for
authorisation, purchasing goods and/or services, maintaining stock control records, assisting with
financial claims and budget monitoring in accordance with financial regulations and governance.
10. Operate and monitor the Company manual and computerised booking/requisition systems in
accordance with approved procedures.
11. Acknowledge correspondence received and draft, issue and respond in accordance with
departmental procedures and agreed timescales.
12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant
documents, action recommendations and maintain follow up as required.
13. Assist in the delivery of departmental projects and events, as required.
14. Assist in the maintenance of relevant Business Support Systems and Quality Management Systems
including monitoring and review of systems and implementing improvements as directed.
15. Provide peer support with staff inductions, work placement students, training and development
programmes in accordance with Company policy and procedures.
- A minimum of 6 months' previous work experience in customer -service.
- A minimum of 6 months' previous work experience in carrying out administrative duties which included typing of letters, reports etc
- 6 months' previous work experience in the use of a Management Information System.
- Previous experience of handling financial transactions and keeping associated records.
- previous experience of carrying out reception duties.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

**Salary**: £10.60 per hour

Schedule:

- Holidays
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (required)
- Customer service: 1 year (required)
- Management Information System: 1 year (preferred)

Work Location: One location

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