Business Support Officer

3 weeks ago

Downpatrick, United Kingdom Omega Social Care Employment Full time

Business Support Officer
- Down Leisure Centre
- Tuesday 7.30am-4.30pm
- Wednesday 9am-4.30pm
- Thursday 7.30am-4.30pm
- Friday 9am-4.30pm
- Saturday 9am-3pm

**Main Purpose of Post/Job Summary**

To provide a comprehensive and flexible administrative Business Support Service working across a range of functions/departments as required, this will include implementing and maintaining business support service standards and providing an excellent standard of customer service for internal and external customers.

**Duties and Responsibilities**

1. Provide comprehensive administrative and secretarial support to a number of Officers on a daily basis including acting as point of contact for a service or department.

2. Provide seamless confidential business support and administrative cover working cross departmentally as required within the Business Support Service.

3. Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.

5. Provide an excellent standard of customer service, including reception services and liaison with other departments, external agencies and members of the public. This will include taking ownership of customer queries and complaints and following through to completion.

6. Provide advice and information to colleagues and customers on business support processes.

7. Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirements.

8. Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.

9. Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services, maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.

10. Operate and monitor the manual and computerised booking/requisition systems in accordance with approved procedures.

11. Acknowledge correspondence received and draft, issue and respond in accordance with departmental procedures and agreed timescales.

12. Organise meetings, prepare agendas, service meetings, take minutes, distribute all relevant documents, action recommendations and maintain follow up as required.

13. Assist in the delivery of departmental projects and events, as required.

**Job Type**: Temporary contract

**Salary**: £10.60 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: One location

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