Inbound Customer Service Advisor

1 month ago


Chesterfield, United Kingdom Doordeals Ltd Full time

Doordeals are Predominantly an online retailer of Timber Doors & Frames. Established over 15 years we have grown to become a leading independent retailer in this field. We deliver our orders nationally on a fleet of our own vehicles.

Experience within this industry is preferred but not essential. Product training will be given.

All sales leads are inbound. This job does not involve **ANY** Cold calling. Your job will involve working within a small but dedicated team to help drive the business forward.
- Creating quotations for customers. Following up on previous quotations, making sure the customers have all the information they need to make an informed decision.
- Processing orders. Liaising with customers to confirm orders. Gather additional information as necessary and keep them informed on the progress of orders.
- Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.
- Liaising & building relationships with suppliers.
- Work closely with the accounts team. Making sure process are followed. Delivering information from the office to the accounts Dept.
- Continue to build doordeals relationships with new & existing customers.
- Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.
- Be proactive by looking for efficiencies in all processes and raising these to your supervisor in an appropriate manner

**Requirements**:

- An understanding of Microsoft Windows products and technologies.
- Excellent organisation and administration skills.
- Excellent communication skills both verbal and written
- Key eye for attention to detail.
- A proactive working mindset.

This is an excellent opportunity to join a profitable company, passionate about delivering great customer service. We have the nucleus of a fantastic team focussed on continuing impressive long term growth.

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location



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