Customer Service Advisor

2 weeks ago

Chesterfield, United Kingdom Evolution Funding Full time

**We are seeking a proactive and detail orientated Customer Service Advisor to join our team.**

Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.

**Key Responsibilities**
- Prepare accurate commission statements ensuring correct deductions have been made issued by our funder partners.
- Process self-invoice funder payments to our dealer partners, taking into account any subsidy and contra/settlement values as applicable.
- Assist in the completion of partner audits as needed, ensuring compliance with auditing requirements.
- Handle the processing of Wholesale Stocking vehicles and other related administrative duties.
- Input new customer data into our system (Sentinel) and ensure Direct Debit mandates are processed and HPI registered.
- Follow the collections process when necessary and manage case transfers to our in-house Legal team if required.
- Process and manage advance commission payments, ensuring timely and accurate disbursement.
- Organise unwinds in coordination with our funder partners and dealers, ensuring the smooth closure of customer agreements. Follow up on overdue funds from dealers.
- Provide training to staff members when required, sharing your expertise and knowledge to foster skill development.

**Key Requirements**
- Experience in collections and direct debit processing is advantageous.
- Possess a professional and courteous telephone manner when interacting with customers and dealers.
- Excellent organisational skills, allowing you to manage multiple tasks and responsibilities effectively.
- Familiarity with the motor finance industry is an advantage.
- Display a positive and proactive attitude, approaching challenges with enthusiasm.
- Strong written and verbal communication skills is essential, with the ability to communicate across all levels and present information to groups.

This is predominantly a home based position but requires some flexibility to be able to work from our Head Office in Chesterfield on occasion.

By joining an established company who are leaders in the motor finance industry, you can expect an enthusiastic team, a friendly atmosphere, on-site parking, generous pension scheme, 33 days holiday (including bank holidays) and life assurance cover.

If you possess the required experience and skills and thrive in a fast-paced environment, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and why you are a suitable fit for this role.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Chesterfield, S41 9AZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Chesterfield, S41 9AZ

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