Customer Experience Advisor
1 week ago
Chesterfield
Customer Experience Advisor
Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch
Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments.
Responsibilities of the Customer Experience Advisor:
Serve as the primary point of contact for customers requiring second-level support
Effectively resolve customer queries using internal processes and maintain a high standard of service
Offer professional, thorough, and accurate support to internal departments regarding customer queries
Escalate queries to management where necessary
Maintaining an accurate customer database
Necessary experience of the Customer Experience Advisor:
Possess excellent communication skills, both written and verbal
Demonstrated experience in a fast paced, customer environment
Able to work under pressure
Efficient organisational skills
If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply
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