Customer Fulfilment Advisor
2 weeks ago
**Fantastic opportunities with a marketing leading company Uncapped Commission**
Due to exceptional business growth we have sales vacancies in our Customer Engagement Team, and you will be part of a very exciting future. If you have experience in tele sales, webchat, retail sales, deal making, hospitality or customer service we would love to hear from you.
**Key Responsibilities**
- Handling inbound and outbound phone calls - no cold calling.
- Treating customers fairly by offering them the best options to suit their financial situation.
- Demonstrating a helpful and professional attitude to every single call.
- Taking ownership and overcoming problems with positive solutions through honesty, integrity, negotiation, and collaboration.
- Being self-motivated to successfully achieve set targets and service levels.
- Being able to quickly and effectively multi-task, always maintaining a keen eye for detail.
- Working alongside our lending partners to deliver a great customer experience.
**What we are looking for - The Best**
- Customer Service and/or Sales experience either telephone based, face to face or via digital channels
- Strong IT skills including Microsoft Excel and Outlook
- Strong telephone and/or webchat skills
- Good organisational skills
- Excellent communication skills
- Regulatory knowledge and understanding of finance products
- Professional approach
- Ability to remain calm under pressure
- Positive attitude
- Attention to detail
- Ability to work flexible hours and weekends (between 8.30am and 7.30pm Monday to Friday and 9am to 5.30pm **one** weekend day with a day off in the week)
- Ability to commute to Chesterfield S41 9PZ
Evolution is the largest motor finance broker in the UK. Since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.
The passion and enthusiasm of our people, around 400+ UK-wide, and their commitment to our vision, has enabled Evolution to deliver the results that have gained us awards and recognition, both within and outside of our industry.
We will ensure you are fully trained and able to work within our regulatory framework (FCA) but have the scope to speak freely to customers without constant scripting.
This is an excellent opportunity to join a growing and very ambitious team in Evolution Funding.
A starting basic salary of circa £22k - £25k with an uncapped commission scheme - OTE of £30k - £35k upwards.
**Progression Opportunities**
Our benefits include 33 days holiday (including bank holidays), generous pension and life assurance 4 x salary. Salary is reviewed annually and hybrid working is available once the probationary period is passed.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Life insurance
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
**Experience**:
- Sales, Retail & Customer Support Occupations: 2 years (required)
Work Location: Hybrid remote in Chesterfield, S41 9PZ
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