Customer Experience Advisor

2 weeks ago


Chesterfield, United Kingdom Chase and Holland Full time

**Customer Experience Advisor - Chesterfield - £20,000 - £23,000**

Chase & Holland are excited to be working with one of the UK’s leading suppliers of energy solutions with a focus on relationships and service on a contract basis with a high probability of this being extended or being made permanent. This is an exciting opportunity for someone with experience supporting a busy sales team and has strong administration experience to join their friendly team.

You will be acting as the focal point for customers and providing a resolution to queries and complaints. You will have experience in a similar role along with a variety of administrative duties along with ensuring the smooth running of the busy office.

**In Return You’ll Receive**:

- Hybrid office/work from home options
- Annual salary reviews
- Bupa healthcare and dental cover
- 25 days holiday plus bank holidays (increasing with service)
- 6% employer pension (increasing with service)
- Life assurance scheme
- Discretionary 6% annual bonus based on individual performance
- Discretionary 6% annual bonus based on company performance
- Ongoing training and support

**Customer Experience Advisor Responsibilities**:

- Responding to incoming customer calls
- Recording accurate information into company’s CRM system
- Responding to customers within agreed SLA’s
- Investigating customer queries thoroughly with relevant parties
- When required escalating complex queries
- Supporting internal departments in relation to complaint handling
- Daily reporting

**Hours**:

- Monday - Friday 8.45am - 5.00pm

**Required Skills & Experience**:

- Experience in a similar role
- Complaints management and resolution experience
- Excellent attention to detail, with the ability to work accurately in a busy and demanding environment
- Good IT skills e.g., Microsoft Office (Word, Excel, Teams and Outlook)

If you are interested in finding out about this exciting

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.



  • Chesterfield, United Kingdom Elevation Recruitment Group Full time

    Chesterfield Customer Experience Advisor Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer...

  • Customer Experience Advisor

    Found in: Whatjobs ES C2 - 5 days ago


    Chesterfield, United Kingdom Elevation Recruitment Group Full time

    ChesterfieldCustomer Experience AdvisorMonday to Friday, 8.45am to 5.00pm with a 45 minute break for lunchElevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer...


  • Chesterfield, United Kingdom Avanti Gas Full time

    Customer Experience AdvisorChesterfieldCompetitive Basic Salary + Bonus + BenefitsAre you ready to join a team that will meet your ambitions, where you can make new friends and help customers? Were on the lookout for fantastic Customer Service Advisors who will love speaking with people over the telephone and providing resolutions to their queries and...

  • Customer Experience Advisor

    Found in: Talent UK 2A C2 - 4 days ago


    Chesterfield, United Kingdom Elevation Recruitment Group Full time

    ChesterfieldCustomer Experience AdvisorMonday to Friday, 8.45am to 5.00pm with a 45 minute break for lunchElevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer...


  • Chesterfield, Derbyshire, United Kingdom Elevation Recruitment Group Full time

    Chesterfield Customer Experience Advisor Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...

  • Service Advisor

    5 days ago


    Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor** **CarStore Chesterfield** **Salary of £22,302 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    4 days ago


    Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BMW Chesterfield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Parts Advisor

    6 days ago


    Chesterfield, United Kingdom Pendragon Full time

    **Parts Advisor** **Stratstone BMW Chesterfield** **Salary of £22,433 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service...

  • Parts Advisor

    10 hours ago


    Chesterfield, United Kingdom Pendragon Full time

    **Parts Advisor** **Car Store Chesterfield** **Salary of £28,000, with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer service possible to ensure...

  • Sales Advisor

    1 week ago


    Chesterfield, United Kingdom Car Store Chesterfield Full time

    Sales Advisor Car Store Chesterfield £25,000 with bonus, company car, pension, critical illness pays, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring your own #carstorestyle to a new career as Sales Advisor at Car Store Chesterfield We’re doing...


  • Chesterfield, United Kingdom Chesterfield College Full time

    **(37 hours per week/52 weeks per year)** An existing opportunity has arisen for a highly motivated and enthusiastic individual to join our Student & Apprentice Services team. Previous experience of working within an educational/training setting is essential, along with experience of delivering highly effective customer services to a range of customers....

  • Sales Advisor

    10 hours ago


    Chesterfield, United Kingdom Vertu Motors Full time

    **About us** We are currently looking for a Sales Advisor to come and join our team at Bristol Street Motors Vauxhall Chesterfield! No experience needed! We are offering an industry leading basic salary of £28,000 plus an OTE of £30,000 and a fixed 40 hour working week across 5 days! We can be flexible and are open to discussing a range of working...

  • Sales Advisor

    5 days ago


    Chesterfield, United Kingdom Bristol Street Motors Full time

    We are currently looking for a Sales Advisor to come and join our team at **Brisol Street Motors Nissan Chesterfield** We are offering an industry leading basic salary of £28,000 plus an OTE of £30,000 and a fixed 40 hour working week across 5 days! We can be flexible and are open to discussing a range of working patterns that can support your work life...


  • Chesterfield, United Kingdom Chase and Holland Recruitment Ltd Full time

    **Internal Sales Advisor - Chesterfield - £23,000 - £25,000** Chase & Holland are excited to be working with one of the UK’s leading suppliers of energy solutions with a focus on relationships and service. They are looking to recruit an Internal Sales Advisor due to contuned growth of the business on a permanent basis. This is an exciting opportunity for...

  • Service Advisor

    10 hours ago


    Chesterfield, United Kingdom Bristol Street Motors Full time

    Bristol Street Motors Skoda Chesterfield Here at **Bristol Street Motors Skoda Chesterfield**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic...


  • Chesterfield, United Kingdom Chase and Holland Recruitment Ltd Full time

    **Internal Sales Advisor - Chesterfield - £20,000 - £23,000** Chase & Holland are excited to be working with one of the UK’s leading suppliers of energy solutions with a focus on relationships and service on a contract basis until March 2023 with a high probability of this being extended or being made permanent. Thisis an exciting opportunity for someone...


  • Chesterfield, United Kingdom Chase and Holland Recruitment Ltd Full time

    **Internal Sales Advisor - Chesterfield - £20,000 - £23,000** Chase & Holland are excited to be working with one of the UK’s leading suppliers of energy solutions with a focus on relationships and service on a permanent basis. This is an exciting opportunity for someone with previous experience of working within a customer facing role who ideally enjoys...

  • Training Advisor

    1 week ago


    Chesterfield, United Kingdom Optimise by Recruitment Ltd Full time

    Optimise by Recruitment is excited to collaborate with one of the leading training providers in the UK!Job Description:As Training Advisors, you will engage with both potential and returning customers, offering guidance on the most suitable courses to meet their needs. This position is ideal for individuals who possess excellent verbal and written...

  • Parts Advisor

    7 days ago


    Chesterfield, United Kingdom Vertu Motors Full time

    **About us** We have a fantastic opportunity for an experienced Parts Advisor to join us in at Bristol Street Motor Skoda Chesterfield. We are offering a competitive basic salary of £23,880 plus excellent company benefits with working hours of Monday to Friday 8.30am to 5pm and 1 in 2 Saturdays paid at overtime! **About the Role** As a Parts Advisor you...