Customer Experience Advisor

2 months ago


Chesterfield, United Kingdom AvantiGas Full time

**Who are we?**

AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers.

People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and progressive. If this sounds like you, read on.

**What will you be doing?**

We have an exciting opportunity for a Customer Experience Advisor to join our team in Chesterfield. This is a fixed term contract finishing in March 2023, however is likely to be extended or go permanent. In this role, you’ll be responsible for acting as a focal point for customers and providing a resolution to complaints. Responsibilities include:

- Answering incoming calls from customers
- Accurately investigating queries with relevant parties
- Responding to customers within agreed SLA
- Escalating complex queries when required
- Providing thorough support to internal departments in relation to complaint handling
- Completing daily reporting to identify customer status and support investigation
- **Please note this is a fixed term contract ending in April 2023.**_

**What are the hours?**

37.5 hours per week, Monday to Friday.

**What are we looking for?**
- Complaints management and resolution experience
- Ability to develop rapport with customers and stakeholders
- Confidence using MS Office packages
- Strong attention to detail
- Educated to GCSE level or equivalent in Maths & English

**Why should you apply?**
- Basic salary of £23,000 (depending no experience)
- Discretionary 6% annual bonus based on individual performance
- Discretionary 6% annual bonus based on company performance
- Annual salary reviews
- Hybrid office/home working options
- 25 days annual leave plus bank holidays (increasing with length of service)
- 6% employer pension contribution (increasing with length of service)
- Private Bupa healthcare and dental cover
- Life assurance scheme
- Ongoing support and training

**Are you interested?**

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location



  • Chesterfield, United Kingdom Elevation Recruitment Full time

    Chesterfield - Customer Service Advisor - Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer...


  • Chesterfield, United Kingdom Elevation Recruitment Group Full time

    Chesterfield - Customer Service Advisor - Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor (40 hours per week, Monday-Friday. 6 months fixed term)** **Stratstone Chesterfield BMW** **Salary of £21,744 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone Chesterfield BMW? As the UK’s leading luxury automotive retailer, we’re dedicated to...


  • Chesterfield, United Kingdom The Recruitment Source for Elevation Recruitment Group Full time

    **Customer Service Advisor** Temporary Elevation Recruitment Group are working closely with our client based in Chesterfield, to recruit a Customer Service Advisor to support their team. The role would suit someone who has a customer centric approach and ideally has experience managing expectations with internal and external stakeholders. Role...

  • Customer Advisor

    16 hours ago


    Chesterfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Chesterfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...


  • Chesterfield, United Kingdom Kamro Ltd Full time

    **Customer Service Advisor** **Chesterfield** **Salary: £21,500 to £22,000 per annum** **Perks: Bonus Scheme, Team events** **Responsibilities**: - Logging all inbound calls on their internal bespoke system - Work closely with other departments to resolve customer issues and ensure a positive client experience. - Utilising client maintenance portals...

  • Customer Advisor

    1 week ago


    Chesterfield, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week - weekend only** **3 month fixed term contract** **Shifts available rota'd Monday - Sunday, 7.00am - 10.00pm** **£10.10 per hour (rising to £10.60 from April 1st)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Chesterfield, United Kingdom Digby Morgan Full time

    summary - _ chesterfield, east midlands_ - _ £24,000 - £30,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1194820:EM:T - job details Trainee Customer Advisor: Communications, research and project management are all functions synonymous with the client we're representing. They're looking for...


  • Chesterfield, United Kingdom Boots Full time

    Summary Job Reference: - 218421BR Chesterfield, Low Pavement Fixed Term We are now recruiting Christmas Customer Advisors for our Chesterfield, Low Pavement store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...


  • Chesterfield, United Kingdom JCT600 Full time

    **Sales Customer Advisor** **Job summary**: As a Sales Customer Advisor working at our Mercedes-Benz dealership in Chesterfield you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the...


  • Chesterfield, United Kingdom JCT600 Full time

    **Sales Customer Advisor** **Job summary**: As a Sales Customer Advisor working at our Mercedes-Benz dealership in Chesterfield you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the...


  • Chesterfield, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Retford Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting Customer Service colleagues with a starting package of **£23,184, this is made up of a base salary of £21,200 along with an additional £500 flexible benefit and up to a £1484...

  • Customer Advisor

    1 day ago


    Chesterfield, United Kingdom Jayfair Recruitment Solutions Full time

    Due to expansion, our client is now looking to recruit a part time customer advisor to join their team in Chesterfield. Based in central Chesterfield, you will work in a customer facing role where you provide support to members of the public who walk into branch. The hours of work for this **part time** role will be **23 hours per week** (Monday - 8.45 to...


  • Chesterfield, United Kingdom Digby Morgan Full time

    summary - _ chesterfield, east midlands_ - _ £24,000 - £29,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1194820:EM:E - job details Communications, research and project management are all functions synonymous with the client we're representing. They're looking for Trainee Customer Advisors...


  • Chesterfield, United Kingdom SBFM Ltd Full time

    **About The Role**: **Customer Service Advisors required to work in the S41 area of Chesterfield.** **Hours of work**:Monday to Thursday 0845-1700 & Friday 0845-1630 Duties will include: - Processing customer sales/purchase orders using SAP system - Answering Calls and dealing with customer enquiries/queries promptly and effectiveley - Managing customer...


  • Chesterfield, United Kingdom JCT600 Full time

    Sales Customer AdvisorJob summary:As a Sales Customer Advisor working at our Mercedes-Benz dealership in Chesterfield you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the showroom...