Customer Service Coordinator
3 weeks ago
**Customer Service Coordinator**
**Manchester**
**£23,000**
McCormack Partners are working with a leading roofing maintenance contractor and they are looking for an Account Manager to join their customer support team. This is an excellent opportunity for anyone who has experience in an office-based client or customer support role and is looking for an almost endless way to progress their career
**Company**:
Our client is a nationwide roof maintenance contractor. With four UK depots and over 550 employees, our client provides planned and reactive maintenance and refurbishment services to various sectors. Boasting impressive growth and ambitious expansion plans. They are looking for the right individual to join their helpdesk team to manage key client accounts and support their next stage of growth. They have a culture based on five core values that guide their behaviour and offer a safe, inclusive, and rewarding workplace
**What's in it for you**:
- Extensive training and feedback in all areas of the role, with continued ongoing support
- The opportunity to progress and develop anywhere within the company
- A platform for your ideas and voice to be heard, with help to implement changes which ensure the company is continuously improving
- An outstanding people-first culture
- Health care
**Key responsibilities**:
- Accepting and processing work orders
- Building strong working relationships with a small number of nationwide clients and managing their workloads/enquiries
- Scheduling of reactive jobs
- Providing support to the outer teams within the business and clients
- Supporting with RAMS
- Experience in a construction or building maintenance company is desired but not essential
- Strong IT skills
- Attention to detail
- Excellent communication and interpersonal skills
- The ability to prioritise tasks and workload and work under pressure
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