Customer Service Supervisor

3 weeks ago

Manchester, United Kingdom Swissport International AG Full time

Overview:
**Pay Rate £16.59ph basic £15.59 plus allowance**

The Customer Supervisor is an operational frontline critical role where you will have delegated responsibility for front-line customer service team members.

You will be responsible for coordinating a variety of factors, across several areas of the Passenger team, including, check-in, boarding gate, airport lounges where applicable, passenger meet and greet and mishandled baggage and PRM handling where applicable.

You will be responsible for coordinating a variety of factors, from allocating team members on shift, overseeing the safe on time departure of aircraft and holding team members accountable for their actions.

You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delilivery of great customer experiences in line with Swissport procedures, policies and brand values.

**Responsibilities**:
**JOB RESPONSIBILITIES**

The following responsibilities are associated with this job role:

- Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint.
- Ensure available resources are used to the optimum level (monitor and control overtime payments).
- Support and identify training needs and where required train, coach and mentor the team.
- Create & maintain a progressive, open feedback culture by managing the performance of employees.
- Ensure the strict implementation of the Customer Services budget.
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers. Strict implementation of Passenger Service budget such as overtime spend and sickness policy.
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
- Ensure all safety and security processes and procedures are always complied with.
- Ensure Compliance with all Uniform & PPE Requirements.
- Hold Team Briefings.
- Conduct and provide team feedback as and when needed.
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
- Coordinate return to work paperwork for sick team members.
- Conduct and complete QHSE inspections and audits as required.
- Effectively work with station managers to support the reduction of attrition in the workplace. Ensure good daily communication with the airport authorities and to achieve our airport AOL goals.
- Complete other duties as assigned

**LEADERSHIP QUALITIES**
- To provide professional day to day leadership to a team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
- Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety and security, in order to ensure performance improves year on year.
- To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day to day performance and behaviour.
- To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
- To take a pro-active approach to support the operation to best effect in all cases.
- To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
- Communicate and collaborate to engage others.
- Create transparency to drive results.

**KEY PERFORMANCE INDICATORS**
- Health and Safety
- Accuracy of travel document checks
- Airline KPI’s
- Safe and on time performance
- Roster vs Timesheet allowance (breaks and team members leaving on time)

**ESSENTIAL SKILLS**
- You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
- Can communicate clearly with your people to help them understand Swissport Western Europe direction.
- Be able to build positive and trusting relationships.
- Be open to different opinions and seek a collaborative approach.
- Embrace an ideas culture to enable teams to create an agile edge.
- Promote flexibility, adaptability and agility in order to enable contingency time.
- Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
- Personal and professional integrity of the highest order
- Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Qualifications:
**QUALIFICATIONS AND COMPETENCIES**
- Experience working in aviation, ideally in an airside operational role.
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- To have undertaken or be prepared to undertake active supervision within three months of bein

  • Customer Service Supervisor

    1 month ago

    Manchester, United Kingdom Recruitment Agenda Full time

    Customer Service Supervisor Manchester, OL7 Full Time 40 hour per week, working any 5 out of 7 days on a rota basis. The working pattern will consist of days, evenings, and weekends. £27,000 Salary + bonus scheme OTE £33,000 Our Manchester based client is recruiting for a Customer Service Supervisor to join their aftersales team, leading, and...

  • Customer Service Supervisor

    5 days ago

    Manchester, United Kingdom Booker Group Full time

    < Customer Service Supervisor Job ref: 21755 Category: Supervisor Salary Competitive Salary & Benefits Location Cornwall Street Openshaw Manchester Contract Type Permanent Hours 38 Closing Date 6 June, 2024 Business Unit Booker Wholesale Share , Cornwall Street Openshaw Manchester M11 2NR ...

  • Freight Customer Services Supervisor

    4 weeks ago

    Manchester, United Kingdom Page Personnel - UK Full time

    Management role with an exciting challenge - Progressive role **About Our Client**: My Client is a Logistics world leading specialist in Manchester when it comes to delivering effective and efficient Road Freight services across the UK and its global partners. They are well established and respected amongst the freight industry with involvements in eco...

  • Customer Services Supervisor

    2 days ago

    Manchester, United Kingdom The University of Manchester Full time

    Applications are invited for the above post to supervise a team of staff across our busy Customer Services desks within Residential Services. Reporting to The Residences Administration Officer, the Customer Service Supervisor will take an active front facing role in our residential reception areas. You will be required to work across various receptions as...

  • Customer Service Supervisor

    2 weeks ago

    Manchester, United Kingdom AKW Global Logistics Full time

    Monday - Friday 40 hours per week 9am - 6pm - Life assurance - Pension - Exceptional fleet - Opportunity for training and development (CPC training) - Full Uniform and PPE - Onsite Parking - Cycle to work scheme - Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service) - Employee benefits and discounts across a range of top brands...

  • Customer Service Supervisor

    1 month ago

    Manchester, United Kingdom Appcastenterprise Full time

    **Pay Rate £16.59ph basic £15.59 plus allowance** The?Customer Supervisor is an operational frontline critical role where you will have delegated responsibility for front-line customer service team members. You will be responsible for coordinating a variety of factors, across several areas of the Passenger team, including, check-in, boarding gate,...

  • Customer Service Supervisor

    1 week ago

    Manchester, United Kingdom Kinaxia Logistics Full time

    Monday - Friday40 hours per week9am - 6pm AKW Global Logistics are looking to recruit a Customer Service Supervisor to join their vibrant team in Manchester. The ideal candidate will be customer focused and enjoy interacting with people on a daily basis. The Customer Service Team at AKW would welcome an outgoing, proactive and engaging person with excellent...

  • Customer Service Advisor

    1 month ago

    Manchester, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor - Livechat** Salary £19,000 - £23,000 (depending upon experience) Hybrid Working - Manchester City Centre Shifts Mon - Sat (Shifts between 8am - 8pm) **Responsibilities**: - Delivery of excellent customer service by managing your own live chat conversations in a timely manner - Work towards monthly KPI’s to meet targets -...

  • Service Delivery Supervisor

    3 days ago

    Manchester, United Kingdom Network Plus Full time

    **Service Delivery Supervisor** **Our Role** As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project...

  • Customer Service Agent

    1 month ago

    Manchester, United Kingdom Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Customs Supervisor

    3 days ago

    Manchester, United Kingdom Albini & Pitigliani S.p.A. Full time €30,000 - €34,000

    At ALPI we're always looking for new talents to integrate into our organization; if you feel you have the right mix of experience, enthusiasm and will, please send us your information and Curriculum Vitae and our specialists will contact you as soon as possible. Due to increased global growth, we are seeking a Customs Supervisor to be part of our...

  • Supervisor Services

    1 month ago

    Manchester, United Kingdom Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...

  • Customs clearance supervisor Job – Manchester – 10622

    5 days ago

    manchester, United Kingdom HtE Recruitment Client Full time

    Customs coordinator supervisor Manchester Apply NowCustoms Clearance Supervisor in ManchesterFulltime PositionCustoms clearance supervisor required for a freight forwarder in Manchester. This customs clearance supervisor role is paying £30-34k and is responsible for the ocean and road freight customs clearance in this branch. You will ensure the...

  • Supervisor

    2 weeks ago

    Manchester, United Kingdom Spar Full time

    SUPERVISOR (C & C Convenience Stores Ltd of Companies) Location: Crumpsall, Type: Part time / Permanent C & C Convenience stores Ltd is a retail organisation operating stores throughout the North of England and we are looking for a committed and enthusiastic individual to join our sales team as Store Supervisor in our new Spar Store based in...

  • Supervisor

    7 days ago

    Manchester, United Kingdom Spar Full time

    SUPERVISOR (C & C Convenience Stores Ltd of Companies) Location: Crumpsall, Type: Part time / Permanent C & C Convenience stores Ltd is a retail organisation operating stores throughout the North of England and we are looking for a committed and enthusiastic individual to join our sales team as Store Supervisor in our new Spar Store based in...

  • Operations Supervisor

    4 days ago

    Manchester, United Kingdom C.H. Robinson Full time

    The Operations Supervisor for the Customs Team oversees the daily activities of the customs operations, ensuring compliance with all relevant laws and regulations. This role includes managing an operations team in contact with customs brokers, ensuring timely and accurate processing of shipments, and collaborating with various internal and external...

  • Customer Service Administrator

    2 weeks ago

    Manchester, United Kingdom European Braking Systems Ltd Full time

    Due to continuous expansion, we urgently require an Customer Service Administrator to work on a full-time basis at European Braking Systems Ltd. This is an ideal role for anyone with previous admin experience looking to work at a thriving company. **Duties will include**: - Investigating, logging / processing data - Send monthly reports to customers -...

  • Catering Supervisor, St Mary's Cofe School

    4 weeks ago

    Manchester, United Kingdom Orian Solutions (Food Service) Full time

    **Contract Type**: Catering Supervisor, permanent, term time. **Hours**: 27.30 Hours per week **Shift Pattern**:Monday - Friday, 5 hrs daily. Flexible Times Across 08:00 - 14:30 **Salary**:£11.56 Per Hour **Location**:St Mary's CofE Primary School, Manchester **Job Introduction** As a Catering Supervisor you will be responsible for running a school...

  • Supervisor

    4 days ago

    Manchester, United Kingdom Zachary Daniels Full time

    **Supervisor | Trafford Centre | Salary up to £23k** We are working for a great sports retail brand who can demonstrate fantastic results, stability and an ongoing ambition to be successful. We have an amazing opportunity for someone to be a part of a new store opening in the Trafford Centre and actively contributeto the set up and success of a new store!...

  • Technology Service Desk Supervisor

    2 months ago

    Manchester, United Kingdom Manchester Digital Full time

    The Supervisor of the Network Operations Centre plays a pivotal role within Latham's Technology team, offering a unique opportunity to lead the development of our global service from concept to delivery. In this capacity, the Supervisor is responsible for tracking ticket trends, leading a high-performing technical team, managing service escalations, and...