Customer Services Supervisor

4 weeks ago


Manchester, United Kingdom The University of Manchester Full time

Applications are invited for the above post to supervise a team of staff across our busy Customer Services desks within Residential Services.

Reporting to The Residences Administration Officer, the Customer Service Supervisor will take an active front facing role in our residential reception areas. You will be required to work across various receptions as required. Hours of work are Monday to Friday covering the hours between 8am – 6pm, with some weekend working (as required). This is to ensure we provide excellent services for students, conference guests and to assist with university open days.

Residential Services offers accommodation for over 8600 students across 3 main residential sites, our diverse population includes those attending a course in preparation for university study, undergraduates and postgraduates from both the UK and other parts of the world. In addition, we offer a range of accommodation options during the summer vacation period for both students and conferences. 

You will have proven staff supervisory skills, organisational skills, and demonstrable experience in customer service.

Sound written and verbal communication skills are essential attributes for this role, along with a good understanding of IT-based systems and an ability to develop and effectively manage administration procedures.

What you will get in return:

Fantastic market leading Pension scheme Excellent employee health and wellbeing services including an Employee Assistance Programme Exceptional starting annual leave entitlement, plus bank holidays Additional paid closure over the Christmas period Local and national discounts at a range of major retailers

  • Manchester, United Kingdom Headford Growth UK Full time

    **Role Purpose** Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. One of the key responsibilities of the Customer...


  • Manchester, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a **Customer Service Supervisor** to join our team **at our store in **North City Shopping Centre, Hapurhey**! **This is a part time role, working 20 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** We are one of the UK’s fastest growing retailers and, with...


  • Manchester, United Kingdom The Fragrance Shop Full time

    **Job Title Customer Service Supervisor** **Report to Customer Service Team Leader and Head Of Customer Service** **Location **HQ, Trafford Park, Manchester **Working Hours **“Full Time - “Rotational Shift Pattern, evenings and weekends one week in four” **A bit about the company**: Fragrance Shop is on a steep growth track with many exciting new...


  • Manchester, United Kingdom Booker Group Full time

    < Customer Service Supervisor Job ref: 21755 Category: Supervisor Salary Competitive Salary & Benefits Location Cornwall Street Openshaw Manchester Contract Type Permanent Hours 38 Closing Date 6 June, 2024 Business Unit Booker Wholesale Share , Cornwall Street Openshaw Manchester M11 2NR ...


  • Manchester, United Kingdom Booker Group Full time

    < Customer Service Supervisor Job ref: 21755 Category: Supervisor Salary Competitive Salary & Benefits Location Cornwall Street Openshaw Manchester Contract Type Permanent Hours 38 Closing Date 6 June, 2024 Business Unit Booker Wholesale Share , Cornwall Street Openshaw Manchester M11 2NR ...


  • Manchester, United Kingdom Page Personnel Logistics Full time

    Customer lead role who will specialise in working very closely with the Charter and Import/Export Operations teams to manage accounts, dealing with customers to maintain and build on relationships. **Client Details** My Client is a Logistics world leading specialist in Manchester when it comes to delivering effective and efficient Road Freight services...


  • Manchester, United Kingdom Page Personnel - UK Full time

    Management role with an exciting challenge - Progressive role **About Our Client**: My Client is a Logistics world leading specialist in Manchester when it comes to delivering effective and efficient Road Freight services across the UK and its global partners. They are well established and respected amongst the freight industry with involvements in eco...


  • Manchester, United Kingdom Page Personnel Logistics Full time

    Customer lead role who will specialise in working very closely with the Charter and Import/Export Operations teams to manage accounts, dealing with customers to maintain and build on relationships.Client DetailsMy Client is a Logistics world leading specialist in Manchester when it comes to delivering effective and efficient Road Freight services across the...


  • Manchester, United Kingdom The University of Manchester Full time

    Applications are invited for the above post to supervise a team of staff across our busy Customer Services desks within Residential Services. Reporting to The Residences Administration Officer, the Customer Service Supervisor will take an active front facing role in our residential reception areas. You will be required to work across various receptions as...


  • Manchester, United Kingdom AKW Global Logistics Full time

    Monday - Friday 40 hours per week 9am - 6pm - Life assurance - Pension - Exceptional fleet - Opportunity for training and development (CPC training) - Full Uniform and PPE - Onsite Parking - Cycle to work scheme - Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service) - Employee benefits and discounts across a range of top brands...


  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Swissport International AG Full time

    Overview: **Pay Rate £16.59ph basic £15.59 plus allowance** The Customer Supervisor is an operational frontline critical role where you will have delegated responsibility for front-line customer service team members. You will be responsible for coordinating a variety of factors, across several areas of the Passenger team, including, check-in, boarding...


  • Manchester, United Kingdom Appcastenterprise Full time

    **Pay Rate £16.59ph basic £15.59 plus allowance** The?Customer Supervisor is an operational frontline critical role where you will have delegated responsibility for front-line customer service team members. You will be responsible for coordinating a variety of factors, across several areas of the Passenger team, including, check-in, boarding gate,...


  • Manchester, United Kingdom Appcastenterprise Full time

    **Pay Rate £16.59ph basic £15.59 plus allowance** The?Customer Supervisor is an operational frontline critical role where you will have delegated responsibility for front-line customer service team members. You will be responsible for coordinating a variety of factors, across several areas of the Passenger team, including, check-in, boarding gate,...


  • Manchester, United Kingdom B&M Retail Full time

    B&M Retail are currently recruiting for a Customer Service Supervisor to join our brand new team for our store opening in Arndale Shopping Centre, Manchester!  This is a part time role, working 20 hours a week  and will require the flexibility to work shifts in the daytime, evenings and at weekends. We are one of the UK’s fastest growing...


  • Manchester, United Kingdom Booker Group Full time

    About the role This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the...


  • Manchester, United Kingdom Kinaxia Logistics Full time

    Monday - Friday40 hours per week9am - 6pm AKW Global Logistics are looking to recruit a Customer Service Supervisor to join their vibrant team in Manchester. The ideal candidate will be customer focused and enjoy interacting with people on a daily basis. The Customer Service Team at AKW would welcome an outgoing, proactive and engaging person with excellent...


  • Manchester, United Kingdom Kinaxia Logistics Full time

    Monday - Friday40 hours per week9am - 6pm AKW Global Logistics are looking to recruit a Customer Service Supervisor to join their vibrant team in Manchester. The ideal candidate will be customer focused and enjoy interacting with people on a daily basis. The Customer Service Team at AKW would welcome an outgoing, proactive and engaging person with excellent...

  • Evening Supervisor

    3 weeks ago


    Manchester, United Kingdom EFM Fleet Services Ltd Full time

    **EFM Fleet Services Ltd - Operation Centre Evening Supervisor - Manchester M22 4TE** EFM Fleet Services Ltd is a well-established Fleet Management company that offers its customers comprehensive protection when one of their vehicle’s breaks down at the side of the road, our roadside technicians and engineers are rapidly deployed to get our customers back...

  • Evening Supervisor

    3 weeks ago


    Manchester, United Kingdom EFM Fleet Services Ltd Full time

    **EFM Fleet Services Ltd - Operation Centre Evening Supervisor - Manchester M22 4TE** EFM Fleet Services Ltd is a well-established Fleet Management company that offers its customers comprehensive protection when one of their vehicle’s breaks down at the side of the road, our roadside technicians and engineers are rapidly deployed to get our customers back...