Current jobs related to Customer Services Supervisor - Manchester - Headford Growth UK

  • Customer Service Supervisor

    3 months ago

    Manchester, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a **Customer Service Supervisor** to join our team **at our store in **North City Shopping Centre, Hapurhey**! **This is a part time role, working 20 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** We are one of the UK’s fastest growing retailers and, with...

  • Customer Service Supervisor

    4 months ago

    Manchester, United Kingdom AKW Global Logistics Full time

    Monday - Friday 40 hours per week 9am - 6pm - Life assurance - Pension - Exceptional fleet - Opportunity for training and development (CPC training) - Full Uniform and PPE - Onsite Parking - Cycle to work scheme - Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service) - Employee benefits and discounts across a range of top brands...

  • Customer Service Apprenticeship

    4 months ago

    Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Customer Services Supervisor

    3 months ago

    Manchester, United Kingdom The University of Manchester Full time

    Applications are invited for the above post to supervise a team of staff across our busy Customer Services desks within Residential Services. Reporting to The Residences Administration Officer, the Customer Service Supervisor will take an active front facing role in our residential reception areas. You will be required to work across various receptions as...

  • Evening Supervisor

    4 months ago

    Manchester, United Kingdom EFM Fleet Services Ltd Full time

    **EFM Fleet Services Ltd - Operation Centre Evening Supervisor - Manchester M22 4TE** EFM Fleet Services Ltd is a well-established Fleet Management company that offers its customers comprehensive protection when one of their vehicle’s breaks down at the side of the road, our roadside technicians and engineers are rapidly deployed to get our customers back...

  • Customer Service Supervisor

    4 months ago

    Manchester, United Kingdom Booker Group Full time

    About the role This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the...

  • Customer Service Representative

    2 weeks ago

    Manchester, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our Customer and Digital Connect department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via...

  • Service Supervisor

    10 hours ago

    Manchester, United Kingdom The Solution Auto Full time

    Service Supervisor - Manchester Prestige Franchised Motor Dealership Salary:Basic - £31,000OTE - £35,000 Hours:Mon - Fri - 8.00am - 6.00pmSats - 8.30am - 12.30pm (1 in 4) Our client, one of the best employers in the North West, are looking to recruit an experienced Senior Service Advisor/ Service Supervisor for their franchised, prestige car dealership. ...

  • Security Supervisor

    2 days ago

    Manchester, United Kingdom Securitas Security Services Full time

    Security Supervisor Job DescriptionSecuritas Security Services is seeking a highly skilled and experienced Security Supervisor to join our team. As a Security Supervisor, you will be responsible for overseeing the security operations of our facilities, managing a team of security personnel, and ensuring the protection of our property and personnel.Key...

  • Security Supervisor

    2 days ago

    Manchester, United Kingdom Securitas Security Services Full time

    Security Supervisor Job DescriptionSecuritas Security Services is seeking a highly skilled and experienced Security Supervisor to join our team. As a Security Supervisor, you will be responsible for overseeing the security operations of our facilities, managing a team of security personnel, and ensuring the protection of our property and personnel.Key...

  • Cleaning Supervisor

    4 months ago

    Manchester, United Kingdom ISS Facility Services Full time

    **Cleaning Supervisor** **Contract: Banking** **Location: Lancashire** **Hours of work: 37.5** **Working Pattern: Monday to Friday** **Various Shift Patterns - 6am - 10pm** **Contract Type: Fixed Term Contract** **Salary: £11.20** As a Cleaning Team Leader, you will collaborate with the Supervisor and other team members, assisting in various cleaning...

  • Cleaning Supervisor

    3 months ago

    Manchester, United Kingdom ISS Facility Services Full time

    Are you an experienced cleaner or housekeeper supervisor with a passion for providing an excellent service to a high standard? As a cleaner with ISS UK you will play a key part in delivering a world class housekeeping service, maintaining the highest quality and consistency for our customers. ISS is a leading workplace experience and facility management...

  • Service Delivery Supervisor

    3 months ago

    Manchester, United Kingdom Network Plus Full time

    **Service Delivery Supervisor** **Our Role** As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project...

  • Customs Supervisor

    4 months ago

    Manchester, United Kingdom Alpi UK Ltd Full time

    **Customs Supervisor - Manchester** Due to increased global growth, we are seeking a **Customs Supervisor** to be part of our Customs team within the **Manchester Office** of Alpi UK Ltd. You will oversee all Customs Clearance requirements for the organisation in the Manchester office, liaising with our Alpi UK offices. **Working hours**: Monday - Friday,...

  • Waste Management Supervisor

    1 week ago

    Manchester, United Kingdom Biffa Waste Services Full time

    {"title": "Assistant Supervisor", "description": "Join Our Team as an Assistant SupervisorBiffa Waste Services is seeking a highly skilled and motivated Assistant Supervisor to join our team. As an Assistant Supervisor, you will play a key role in ensuring the smooth operation of our waste management services.Key Responsibilities:Supervise and provide...

  • Waste Management Supervisor

    1 week ago

    Manchester, United Kingdom Biffa Waste Services Full time

    {"title": "Assistant Supervisor", "description": "Join Our Team as an Assistant SupervisorBiffa Waste Services is seeking a highly skilled and motivated Assistant Supervisor to join our team. As an Assistant Supervisor, you will play a key role in ensuring the smooth operation of our waste management services.Key Responsibilities:Supervise and provide...

  • Service Supervisor

    1 day ago

    Manchester, United Kingdom The Solution Automotive Limited Full time

    Service Supervisor - ManchesterPrestige Franchised Motor DealershipSalary:Basic - £31,000OTE - £35,000Hours:Mon - Fri - 8.00am - 6.00pmSats - 8.30am - 12.30pm (1 in 4)Our client, one of the best employers in the North West, are looking to recruit an experienced Senior Service Advisor/ Service Supervisor for their franchised, prestige car dealership.Our...

  • Area Cleaning Supervisor

    3 months ago

    Manchester, United Kingdom ISS Facility Services Full time

    **Mobile Area supervisor** **Contract: Key Account Network** **Location: Lancashire** **Hours of work: 40** **Contract Type: Permanent** As a Mobile Area Supervisor, you'll play a crucial role in ensuring that our customers receive the highest-quality facility services possible. You'll work closely with our team to develop and implement innovative...

  • Area Cleaning Supervisor

    4 months ago

    Manchester, United Kingdom ISS Facility Services Full time

    **Area Cleaning Supervisor** **Contract: Key Account Network** **Location: Manchester** **Hours of work: 40** **Contract Type: Permanent** As a Area Supervisor, you'll play a crucial role in ensuring that our customers receive the highest-quality facility services possible. You'll work closely with our team to develop and implement innovative solutions...

  • Service Centre Advisor

    2 weeks ago

    Manchester, United Kingdom Markerstudy Group Full time

    Are you a customer service and administration expert looking for a new challenge? We have an exciting opportunity for a Service Centre Advisor to join our team at Markerstudy Group.As a Service Centre Advisor, you will play a key role in supporting our Service Centre Manager and Supervisor, ensuring high levels of customer satisfaction and service delivery....

Customer Services Supervisor

3 months ago

Manchester, United Kingdom Headford Growth UK Full time

**Role Purpose**

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer.

One of the key responsibilities of the Customer Services Supervisor is to provide their team with the required tools and support to complete their tasks to the best of their ability. It is also essential that the supervisor is able to review KPIs and metrics to determine the course of action within their team to improve not only the result but also the service provision. Additionally, the role requires a strong working relationship with both domestic transport and operations to provide the best all-round solution for our customers

**Main Duties**

To include, but not limited to
- Supervision of a customer services team
- Quality checks on customer paper work and manual bookings
- Working closely across departments (Both Charter and Export/Import operations)
- Raising spot quotes for customers
- Customer facing telephone sales
- Project work and KPI creation / monitoring

**Key competencies & skills**
- Leadership
- Analytical
- Time Management
- Communication both verbal and written
- Advanced IT skills inclusive of Microsoft Excel
- Ability to work within a team
- Attention to Detail

**Education & experience**
- Experience within Freight Forwarding is essential for this position

**Salary**

£35,000 p/a