Customer Services Supervisor

3 weeks ago


Manchester, United Kingdom Bennett & Game Recruitment Full time

Bennett and Game are currently working with an International Logistics company actively seeking a Customer Service Supervisor to join their Manchester location.

Our client organise transports via road, air and sea and are a leading global logistics service provider. Due to continued growth within the company they are looking for a highly skilled individual to join their office.

**Customer Services SupervisorPosition Overview**

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needsand desires of any customer.

One of the key responsibilities of the Customer Services Supervisor is to provide their team with the required tools and support to complete their tasks to the best of their ability. It is also essential that the supervisor is able to review KPIs and metricsto determine the course of action within their team to improve not only the result but also the service provision. Additionally, the role requires a strong working relationship with both domestic transport and operations to provide the best all-round solutionfor our customers.

**Customer Services SupervisorPosition Requirements**
- Experience within Freight Forwarding is essential for this position
- Supervision of a customer services team
- Quality checks on customer paper work and manual bookings
- Working closely across departments (Both Charter and Export/Import operations)
- Raising spot quotes for customers
- Customer facing telephone sales
- Project work and KPI creation / monitoring
- Leadership
- Analytical
- Time Management
- Communication both verbal and written
- Advanced IT skills inclusive of Microsoft Excel
- Ability to work within a team
- Attention to Detail

**Customer Services SupervisorPosition Remuneration**
- Salary competitive
- Office hours
- Job security
- Excellent career progression



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