Service Supervisor
3 weeks ago
Role: Service Supervisor
Location: Manchester, OL7 0QN
Contract Type: 40 hour per week permanent contract, Monday to Friday with a Saturday every 1 in 3 on a rota basis. Day off within the week when working on Saturday.
Salary: On Target Earnings £33,000
(£27,000 per year + bonus)
CarShop (part of the Sytner group) is the UK’s largest car supermarket.
What does the job involve?
- Leading a team of Service Advisors
- Ensuring all customers receive regular, proactive and accurate updates
- Providing training and coaching, identifying any learning and / or development opportunities
- Completing regular 1-2-1’s and delivering effective feedback
- Providing support for the Service Centre in the absence of Service Manager
- Supporting the Service Advisors and the Service Manager with reducing costs.
- Maintaining accurate records of customer contact
- The point of escalation for customer concerns
- Managing loan vehicles
What skills and experience do you need to join our team?
- A full valid UK driving licence is essential
- Experience in supervising or managing a team within a retail environment
- Excellent customer service skills
- Good time management and attention to detail
What we can offer you:
- A competitive salary and bonus structure
- A friendly, modern & diverse working environment
- Training and continued support
- Enhanced annual leave (33 days for fulltime colleagues)
- A wide range of corporate discounts
- Colleague assistance programme
We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people.
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