Customer Support Advisor

4 weeks ago


Cheadle, United Kingdom Wienerberger Full time

**Internationally successful: The Wienerberger Group**

**Come and join us as a Customer Support Advisor at our Head Office in Cheadle.**

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

**About the Role**
- Manage allocated customer accounts providing excellent customer service at all times
- Build trusting working relationships with stakeholders
- Process customer orders in a timely and efficient manner
- Administer customer order amendments ensuring communication to the despatch team/supply chain where affected
- Monitor and manage allocated customer orders and schedules ensuring orders are checked and released prior to despatch dates
- Carry out regular order book cleansing for your customer accounts, verifying accurate schedules for orders
- Answer inbound customer calls assisting with all enquiries relating to pricing, existing orders and complaints
- Deal with delivery issues as and when they arise, liaising with the customer to seek a resolution
- Keep customers informed of any schedule date changes in the case of production or shipping issues
- Maintain excellent relationships with the external sales team
- Carry out joint customer visits and attend sales meetings

**Hours of Work: Monday to Friday, 9.00am - 5.00pm**

**About You**
- GCSE A-C (or equivalent) in Maths and English
- Minimum of 2 years’ experience in a similar role
- Good analytical skills
- Positive can-do attitude
- Excellent phone manner
- Ability to work calmly under pressure
- Able to work on own initiative and as part of a team

**About our Benefits**
- Professional growth, training and opportunities to hone your skills and knowledge
- Annual bonus scheme
- Ability to purchase additional holidays
- Company Pension
- SIP - ability to become a shareholder via our Share Scheme
- Life Assurance
- Flexible benefits offering (including health, wellbeing and money saving opportunities)

**Meet our People** & **View our Vacancies



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