Customer Service Advisor

2 months ago


Cheadle, United Kingdom IMS EURO LTD Full time

Customer Service Advisors are accountable for a range of customer service and satisfaction targets:

- Accurate and speedy order processing.
- Discrepancy resolution.
- Product promotion.
- Call answering KPI’s
- SLA with existing Customers
- Ensuring all orders and calls are processed quickly and efficiently and the flow rate of orders is clearly communicated with other departments.
- Providing discrepancy cover, for all other Customer Service Advisors.
- Responding to all requests for information in a professional and timely manner.
- Resolving (or escalating) any issues, to the Customer Service Manager as appropriate.

In addition, you will be responsible for:

- Effective Communication - Able to communicate with Customer, Colleagues and Senior Management.
- Problem Solving - able to solve analytical problems and implement timely, practical solutions.
- Working Relationships - able to develop strong collaborative working relationships with key colleagues throughout the business.
- Flexible - able to respond positively and reliably to internal and external customer requests.
- Operational Planning - able to plan (as well as react) to stay ahead of the game.
- Good knowledge of O365, CRM’s & Other Office Based Software.

Excellent Company to work for, recent winners of the Ward Hadaway Fastest Growing Business Northwest, massive expansion plans, new offices (currently being built) & career progression for the right person.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Financial planning services
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Advert CSA 300823



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