Customer Service Agent
2 months ago
BDS Recruitment
We are looking Customer Service Advisors for our Client in Cheadle Hulme.
Salary £19,500 - £21,500, working 35 hours a week on a rota including 08.00 / 16.00, 14.00 / 22.00 and 22.00 / 06.00
Temp to permanent position.
**Responsibilities**:
- Respond to and prioritise alarms generated by the Telecare Monitoring System, contacting appropriate agencies when necessary.
- Respond to and take appropriate action when dealing with Lone Worker Alarm calls.
- Initiate “Check Calls” to clients on the system when required.
- Provide information to callers.
- Assist in the compilation and maintenance of records on the client database.
- Liaise with outside agencies as required to effectively resolve alarm calls.
Previous customer service experience would be advantageous.
**Job Types**: Full-time, Permanent
**Salary**: £19,500.00-£21,500.00 per year
**Benefits**:
- Wellness programme
Schedule:
- Day shift
- Night shift
- Weekend availability
**Job Types**: Full-time, Temp to perm
**Salary**: £19,500.00-£21,500.00 per year
Schedule:
- Monday to Friday
Work Location: One location
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