Customer Service Agent

2 months ago


Cheadle Hulme, United Kingdom BDS Northern Full time

BDS Recruitment

We are looking Customer Service Advisors for our Client in Cheadle Hulme.

Salary £19,500 - £21,500, working 35 hours a week on a rota including 08.00 / 16.00, 14.00 / 22.00 and 22.00 / 06.00

Temp to permanent position.

**Responsibilities**:

- Respond to and prioritise alarms generated by the Telecare Monitoring System, contacting appropriate agencies when necessary.
- Respond to and take appropriate action when dealing with Lone Worker Alarm calls.
- Initiate “Check Calls” to clients on the system when required.
- Provide information to callers.
- Assist in the compilation and maintenance of records on the client database.
- Liaise with outside agencies as required to effectively resolve alarm calls.

Previous customer service experience would be advantageous.

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£21,500.00 per year

**Benefits**:

- Wellness programme

Schedule:

- Day shift
- Night shift
- Weekend availability

**Job Types**: Full-time, Temp to perm

**Salary**: £19,500.00-£21,500.00 per year

Schedule:

- Monday to Friday

Work Location: One location


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