Customer Service Advisor

2 months ago


Cheadle, United Kingdom The AA Full time

**This is the job**:
**Job Title**: Customer Service Advisor

**Location**: Cheadle

**Salary**: £24,500

**Contract**: Full time - permanent

**Hours**: 40 hours which will fall between the following shift pattern - Monday-Friday 8-7 Saturdays 9-5

If you’re good at what you do, you can work anywhere If you’re the best at what you do, you work at The AA.

Interviews are being held week commencing 22/4/2024 and will end on 03/05/2024

**What will I be doing?**:

- Supporting our customers in a high-volume contact centre via telephone
- Striving towards sales goals or retaining customers who are coming to the end of their policy
- Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each customer receives a top-class customer experience that is expected from our iconic brand
- Taking care of a variety of customers including distressed/angry customers.

**What will get me there?**
- Successful assessment? We will invite you in for an interview and a chance to see our Cheadle Office
- Get the offer Congratulations, you are hired Make sure you submit your pre-employment checks and sign your contract
- Turn up It’s day 1 of training, you’re about to start the best step in your career.

**We’re looking for someone to become**:

- **A problem solver**:you’ll understand incoming information and make logical decisions quickly and efficiently
- **A self-starter**:you’ll be proactive taking pride and ownership in your work
- **A smooth operator**:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively



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