Workshop Coordinator

6 months ago

Cirencester, United Kingdom LISTER WILDER LTD Full time

**Job Introduction**

We are currently look for a Workshop Coordinator join the Lister Wilder family at our branch near Cirencester. If you have experience of working in a coordination or service advisor role within a car dealership, garage or service department and are looking to take the next step in your career, we would love to hear from you.

Full product training will be provided but we are looking to work with someone who already has a solid technical/mechanical foundation. You may have skills that are interchangeable from related industries but previous experience with Construction, Agricultural or Groundcare machinery would be beneficial. It’s also important that you have excellent customer service skills and are comfortable in front of the customer as you would be speaking to them about their service, repair or warranty work.

The key responsibilities involve:

- Answering service calls
- Dealing with customers in a friendly and professional manner.
- Organising the engineers workload via our scheduler.
- Raising job cards and managing customer expectations.
- Covering the service department in the absence of the Service Manager.
- 3-5 years’ service industry experience in a comparable role.
- A team player who can work well under pressure, organise workloads and maintain calmness during busy periods.
- A great communicator with exceptional customer service skills.
- Comfortable using a range of IT systems with a willingness to learn new systems.
- Strong attention to detail, able to use your own initiative and excellent problem-solving skills.
- Sound technical knowledge.
- Due to location of the branch, a clean driving licence and car owner.

**Package Description**

As a Workshop Coordinator, you will be part of our welcoming and supportive team. You will become a valued member of team, receiving access to exclusive rewards and benefits including:

- Salary up to £35,000
- Company bonus scheme
- Company pension scheme
- Life Assurance of £25,000
- 23 days Annual leave plus all Bank Holidays, which increases with service plus a day off on your birthday after qualifying period.
- Free on site-parking
- Employee discount scheme, giving you access to discounts on everyday purchases like grocery shopping and clothing retailers as well as holidays and days out.
- Access to our Employee Assistance Programme offering help with your mental and physical wellbeing when you need it along with a host of other support, including financial and legal advice services and counselling.
- Enhanced Sickness pay based on length of service.
- Cycle to work scheme.
- Free mortgage and home buying advice.
- Social events with your team and wider organisation.
- Extensive company training.

**About The Company**

Established in 1947, Lister Wilder is proud to remain a wholly owned family business committed to providing an unparalleled end-to-end service for all machinery and equipment needs in Agriculture, Groundcare, Construction and Arboriculture.

A friendly, family business that’s home to some of the UK’s finest machinery franchises (we are the UK’s largest Kubota Dealership) and all supported by the most knowledgeable Sales, Parts and Service teams in the country.

We like to think we live up to our reputation as an award-winning, professional machinery and service provider. We believe this boils down to our dedicated team of almost 200 people who always go the extra mile to deliver, our experience that stretches over 70 years and our extensive product portfolio.

We are also accredited members of the Living Wage foundation - a movement of businesses, organisations and people ensuring that everyone can earn a wage that meets their everyday needs.

**About Your Application**

**Note for Recruitment Agencies**

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: RDG-WSCOORD0923

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