Patient Administration Officer/medical Secretary

7 months ago


London, United Kingdom GenesisCare Full time

Are you ready to embark on an exciting journey as a Patient Administration Officer/Medical Secretary at our cutting-edge centre located in the Cromwell Hospital, London? Join our dedicated team at GenesisCare and be a part of something extraordinary.

**About Us**:
GenesisCare is a global oncology specialist, recognised as one of the Top 1% of healthcare providers worldwide. At GenesisCare, we're at the forefront of technology and innovation, revolutionising the way patients experience cancer treatment and care. We are committed to doing right by our patients, partners, and each other.

**The Role**:
As a Patient Administration Officer/Medical Secretary with us, you'll hold a crucial position in facilitating the smooth operation of our services. This hybrid role entails significant involvement in the organisation and efficient management of overall service provision, encompassing the timely handling of referrals, communications, patient pathways, and clinic logistics. Additionally, you'll be responsible for delivering a proficient, high-quality secretarial support service, including meticulous maintenance of administrative systems, processing patient referrals and results, addressing enquiries from patients and referrers both in person and over the phone, liaising with other healthcare providers, and undertaking general administrative and secretarial tasks.

In your capacity as a Patient Administration Officer and Medical Secretary, you'll manage all necessary administrative tasks within the centre while offering comprehensive secretarial assistance to various consultants, especially those new to private practice or joining GenesisCare without medical secretaries

**What You'll Do**:

- Handling telephone calls and queries
- Responding to and interacting with a variety of individuals which may include patients, customers, referring physicians, Mayo providers, allied health staff and family members
- Liaising with patients and carers throughout the referral pathway and for clinic appointments
- Scheduling appointments for treatments and clinics
- Dealing with correspondence from Consultant Oncologists, patients and referrers.
- Type clinic letters as required.
- Ensure all letters and follow-up documentation sent to the appropriate recipients
- Response for gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the suitability of consultant review. This requires understanding of basic medical terminology and clinical pathway requirements.
- Act as first point of contact for all new referrals and clinic appointments
- Process all radiotherapy referrals
- Central point of contact for all radiotherapy referrals (internally and externally)
- Central point of contact for International Patients team and all international patients contacts. This requires onsite presence.
- Liaise with insurance companies to ensure all insurance cover is verified.
- Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, follow-up clinics and during treatment courses
- Coordination of outside medical records, imaging, lab results, etc. are also managed to ensure providers receive all necessary information to meet the needs of the patient
- Appropriately direct all incoming calls and participate in all reception duties
- Often dealing with difficult service users and challenging situations efficiently
- Receive patient referrals and administer in line with the timings and requirements as set out in Trust and National policies.
- Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Plan and organise centre multi-disciplinary team meetings/ huddles.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
- Type clinical letters, which will include medical extensive terminology, as well as discharge summaries or other relevant correspondence and documents are required.
- Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes.
- Receive and collate reports of investigations such as blood tests, x-rays and further medical opinions and ensure that all necessary reports are assembled before the next clinical appointment of patient.

**What You'll Have**:
**Experience and Skills**:

- Possess excellent verbal and written communication skills.
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Evidence of an empathetic and holistic approach to patient care
- Experience with resolving complaints satisfac


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