Medical Secretary and Administrator Professional

2 days ago


London, Greater London, United Kingdom Ivy Medical Group Full time

We are seeking an experienced Medical Secretary to join our team at the Ivy Medical Group. As a key member of our administrative staff, you will be responsible for providing high-quality support to our clinicians and patients.

Job Summary

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also possess strong organizational skills and be able to manage multiple tasks simultaneously.

About Us

The Ivy Medical Group is a friendly and supportive practice serving a population of around 7,000 patients in a lovely rural village. We are committed to providing outstanding care and offer a range of benefits to our staff, including a comprehensive induction programme, annual leave, and continuous training opportunities.

Key Responsibilities
  • Typing letters, reports, and associated documentation as required
  • Liaising with external agencies, such as hospitals and community services, to ensure referrals are processed efficiently
  • Managing all enquiries in an effective manner
  • Maintaining an accurate referrals database
  • Actioning all incoming email and processing calling letters as requested
  • Scanning patient-related documentation and attaching scanned documents to patient healthcare records
  • Inputting data into patient healthcare records as necessary
  • Processing requests for information, SARs, insurance/solicitors letters, and DVLA forms
  • Clinically coding data on SystmOne
  • Answering incoming phone calls, transferring calls, or dealing with caller's requests appropriately
  • Managing all administrative queries and carrying out system searches as requested
Requirements
  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting as a medical secretary
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • GCSE level or equivalent
  • Strong IT skills, including audio typing
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organizing)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem-solving and analytical skills
  • Ability to follow policy and procedure
Salary

We offer a competitive salary of £25,000 per annum, plus benefits.


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