Medical Secretary and Administrator Professional
2 days ago
We are seeking an experienced Medical Secretary to join our team at the Ivy Medical Group. As a key member of our administrative staff, you will be responsible for providing high-quality support to our clinicians and patients.
Job SummaryThe successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also possess strong organizational skills and be able to manage multiple tasks simultaneously.
About UsThe Ivy Medical Group is a friendly and supportive practice serving a population of around 7,000 patients in a lovely rural village. We are committed to providing outstanding care and offer a range of benefits to our staff, including a comprehensive induction programme, annual leave, and continuous training opportunities.
Key Responsibilities- Typing letters, reports, and associated documentation as required
- Liaising with external agencies, such as hospitals and community services, to ensure referrals are processed efficiently
- Managing all enquiries in an effective manner
- Maintaining an accurate referrals database
- Actioning all incoming email and processing calling letters as requested
- Scanning patient-related documentation and attaching scanned documents to patient healthcare records
- Inputting data into patient healthcare records as necessary
- Processing requests for information, SARs, insurance/solicitors letters, and DVLA forms
- Clinically coding data on SystmOne
- Answering incoming phone calls, transferring calls, or dealing with caller's requests appropriately
- Managing all administrative queries and carrying out system searches as requested
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting as a medical secretary
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- GCSE level or equivalent
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organizing)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem-solving and analytical skills
- Ability to follow policy and procedure
We offer a competitive salary of £25,000 per annum, plus benefits.
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