Visitor Team Assistant

5 months ago

Manchester, United Kingdom The University of Manchester Full time

We are a team that brings an enthusiasm to all forms of art and does so by proactively engaging with our visitors face to face and across all our digital platforms. Together, we use art for positive social change. We aim to transform the way that art is experienced and used, by using art as a tool to open up conversation, generate empathy and actively address what matters most in people’s lives - here and now. We achieve this by learning together through making and doing, creating a place of care, consideration and community as well as taking action.

Interested in this way of working? If so, we are keen to hear from confident and caring individuals who are naturals at enabling and facilitating conversations, both in person and online. Our Visitor Team Assistants are the eyes and ears of the Whitworth. They require flawless communication skills and a great degree of empathy to ensure every visitor not only feels welcome in our building, park and surrounding gardens but also connected with and valued. To be a successful Visitor Team Assistant you should also have the curiosity to challenge how we function and operate, understanding that you play a crucial role in improving our services, helping cultivate and embed our values into our daily operations.

To help us be at our best, we are looking for people with a broad level of digital and communication skills. Particularly individuals who can speak additional languages, as we are keen to expand our language offer to further represent our visitors.

This role is now live and waiting for the right people with the right skills to apply. Even if you’ve never worked in a gallery before but think you could bring the skills and energy we need, we want to hear from you. Please note that we work across 7 days a week, and this role includes regular weekend and evening work. Example rotas or what to expect can be found attached below.

**What you will get in return**:

- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working - you can find out more here

Any CV’s submitted by a recruitment agency will be considered a gift.

**Enquiries about the vacancy, shortlisting and interviews**:
**Name**:Ashleigh Owen

Interviews will be held Thursday 4th and Friday 5th April.

**General enquiries**:
**Technical support**:
**Please see the link below for the Further Particulars document which contains the person specification criteria.

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